Product Support Engineer

• Experience: 3-4 years
• Location- Bangalore
• Mode- Work From Office
• Salary- 3-4 LPA
• Company Description

Welcome to MCUBE - Your Trusted Cloud Telephony Partner in India! At MCUBE, we redefine communication excellence through cutting-edge solutions designed to elevate your business to new heights. As a leading cloud telephony service provider based in Mumbai, we specialize in delivering a comprehensive suite of communication tools to streamline and enhance customer interactions.

• Key Responsibilities:
• Strong product knowledge and problem-solving skills.
• Manage and resolve customer queries.
• Work closely with internal teams to ensure a seamless customer onboarding and support
• process.
• Stay updated with Meta products & Services to provide accurate information.
• Maintain customer relationships by offering proactive technical and product support.
• Analyze feedback and contribute to improving service delivery processes.
• Assist the sales team by delivering comprehensive product demos to potential customers.
• Requirements:
• 3-4 years of experience in SaaS/IT Product Support, IT Sales, or Customer Interaction in a
• software/technical product environment.
• Strong understanding of technical products and the ability to explain them clearly to
• customers.
• Ability to learn quickly and adapt to new technologies and product updates.
• Excellent communication and problem-solving skills.
• Experience working with WhatsApp Business API or similar platforms is a plus.
• A degree in BCA, BTech, or any IT-related field is an added advantage.
• Any other degree with relevant experience can also be acceptable.