Customer Service Consultant

Job Overview:

We are looking for a Customer Service Representative who can provide professional and empathetic support to our customers, respond to their queries, resolve complaints, and ensure a positive customer experience.

Location: Thaltej, Ahmedabad

Type: Full-time

Work Days: Monday to Friday (5 Days Working)

Experience: 0-2 Years (Fresher with good communication skills are eligible.)

Shift: Day Shift (10-7)

About Media NV:

Media NV was established in 2014 and is an MNC headquartered in North America, with offices in Ahmedabad and Chandigarh.At Media NV, we believe in working together as a family. We are focused on building the best products using the latest technologies while combining creativity, technology, and passion to help businesses grow in the online world.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and requests.
• Communicate with customers through various channels.
• Handle and resolve customer complaints professionally.
• Process orders, forms, applications, and customer requests.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues and internal teams when required.
• Provide feedback to improve the customer service process.
• Ensure customer satisfaction by providing professional customer support.

Requirements:

• Previous experience in customer support/customer service is preferred.

• Good communication (English) and interpersonal skills.
• Ability to remain calm and professional when dealing with stressed or upset customers.
• Strong customer-handling and problem-solving skills.
• Comfortable using computers.
• Ability to work independently as well as collaboratively with a team.
• Positive and customer-focused attitude.