Leadership - Fulfiment & Experience (Strategy & Ops)

About The Team
You will join the Fulfilment and Experience (F&E) leadership team at Meesho. F&E is the operational and technological backbone powering Indias most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.
From disintermediating traditional logistics through Valmo (Meeshos unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.
About The Role
As a Director within F&E, you will be a critical anchor shaping how buyers and sellers experience the platform and how efficiently and reliably it runs. This is a highly generalist leadership role designed for a strategic problem-solver who can navigate seamlessly between long-term strategic transformation and large-scale, metrics-driven execution.
Rather Than Being Confined To a Single Vertical, You Will Own One (and Over Time, Potentially More Than One) Of Meeshos Most Critical F&E Charters. Depending On Where The Business Needs You Most And Where Your Strengths Lie, This Could Be Any Of

• Valmo Platform & Network Economics: Scale Meeshos low-cost logistics ecosystem. Drive unbundled logistics innovation across Valmo Airhubs (first/last mile), Valmo Bases (sortation/middle mile), and Captains & Pilots (franchise partners and delivery execution) to reduce Cost-Per-Delivery-Order (CPDO) while improving SLA predictability.
  
• Speed Platform & Valmo Express: Build product and operational levers that make fast delivery a structural advantage. Drive program adoption (e.g., FAST badges, early-morning cutoff SLAs, dedicated FE pickups) to lower RTO (Return to Origin) and cancellation rates.
• User Experience & Buyer Trust: Architect end-to-end pre- and post-order journeys for Indias price-sensitive Tier-2+ consumers. Solve complex operational challenges around 7-day return lifecycles, fake-delivery mitigation, and localized tracking updates.
• Seller (Supplier) Experience: Own seller onboarding, dispatch panels, auto-manifesting, claims engines, and payout predictability. Protect seller economics in a 0% commission ecosystem through efficient return disputations and inventory health tools.
• Central Cost & Reliability Platforms: Manage overall platform health, CPDO baselines, and cross-dock reliability through machine learning forecasting tools and automated Control Towers.
  

What You Will Do
Strategic & Operational Ownership: Define and execute the 12–18 month roadmap for your charter, balancing growth, operational SLA performance, and unit economics.
First-Principles Systems Engineering: Identify structural network bottlenecks, anticipate second- and third-order order flow impacts, and build early-warning systems to mitigate disruptions before they affect buyers or sellers.
P&L & CPDO Efficiency: Drive continuous cost-to-serve reductions while ensuring neutral-to-accretive impacts on Net Merchandise Value (NMV). Ensure all program investments yield clear ROI within 12–18 months.
Product & Tech Interventions: Partner closely with Product and Engineering leadership to automate manual interventions, refine dynamic line-haul and vehicle routing algorithms (VRP), and build automated control tower monitoring.
Cross-Functional Alignment: Collaborate across Category, Tech, Finance, and Customer Experience teams, alongside external partner networks, to align operational capability with platform growth targets.
People Leadership: Build, mentor, and scale a bench of central and regional operational leaders. Cultivate an environment rooted in accountability, rapid experimentation, and data-backed decision-making
What You Will Need
Experience:10–15 years of total experience combining background from a top-tier management consultancy (McKinsey, BCG, Bain, AT Kearney, etc.) with operational or product leadership in high-growth tech platforms, e-commerce, or large-scale supply chain ecosystems.
Education: Bachelors degree in Engineering/Technology or Masters/MBA from a premier institution
Deep Systems Thinking: Ability to decompose messy, unstructured business challenges into structured platform interventions.
Data & Metrics Fluency: Comfort operating in hyper-analytical environments, using metrics to diagnose root causes across CPDO, hub density, RTO rates, and seller NPS.
Generalist Adaptability: Demonstrated ability to enter unfamiliar operational spaces, build rapid context, and deliver measurable impact across different functional domains.