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Job Description
- Build best in class post order communication and support experiences for our users
- Ensure seamless flow of order related information to users across multiple channels (Off-app, In-app)
- Build robust mechanisms to ensure prompt and effective resolutions for users enquires
- Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics
- Lead strategic initiatives and projects to transform our user engagement approach
- Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments
- Implement user-centric, cost-effective designs and processes for long term sustainable improvements
- Own performance metrics related to User Experience within your designated domain
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- Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting
- Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
- Exhibit a proven capability to articulate informed perspectives on business implications and strategies
- Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership
- Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments
Skills
Management ConsultingProgram ManagementProject ManagementData AnalyticalExperience ManagementConsultingManagementData AnalyticsConsultingManagementManagement ConsultingPerformance MetricsStrategic InitiativesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Meesho is India’s fastest growing internet commerce company and we are here to make eCommerce accessible to everyone. Our vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Meesho is democratising internet commerce by bringing a range of products and new customers online. What started, six years ago, as a reseller-focused platform enabling millions to sell online, has now emerged as a single ecosystem connecting sellers to consumers and entrepreneurs.
Important dates & deadlines?
Application Deadline
29 Apr 26, 04:46 PM IST
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