Meesho - Regional Head - Middle Mile

About the Team:

Being part of Meesho's Fulfilment and Experience team as Regional Head - Logistics as a Platform Middle Mile (LAAP MM) will zip you to the cockpit of our ever-burgeoning rocket ship, where you get to directly shape the experience of the country's next billion e-commerce users.

We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving.

At Meesho, we are trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce not just in India, but globally.

We are strong believers in fun at work. With monthly F&E happy hour sessions, informal team outings, internal virtual water cooler chat sessions, theres never a dull moment with us :)

About the role:

- As Regional Head - LAAP MM, youll lead your own team and drive the expansion of the middle mile network for LAAP. Youll onboard partners to do middle-mile delivery and own the service and cost metrics for middle mile operations.

- Youll manage a team of cluster managers and leads to help drive the vision of the network. Youll continuously work towards identifying gaps and providing recommendations for improving the processes.

What you will do:

- Own the onboarding and training of new partners for middle mile (mother hub operations) for your zone

- Track and own the performance of different partners in your cluster

- Ensure compliance with operational processes

- Own and drive key operational metrics end to end and achieve performance targets

- Manage a distributed team of cluster managers to drive the vision of the program

- Drive inputs to the product roadmap for improving the overall ops tech

- Drive the overall ops and network design implementation on ground

What You Will Need

- Graduate/post-graduate degree in any discipline

- 9+ years of experience working in the e-commerce logistics domain

- Exposure of partner onboarding and training in the mother hub operations

- Experience in hiring and managing a distributed operations team

- Exposure to working in control tower and field operations will be a plus.

About us:

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission:

Democratising internet commerce for everyone Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meeshos large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of Indias e-commerce ecosystem.

Culture and Total Rewards:

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like Problem First Mindset, Listen or Die, our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation both cash and equity-based tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016, we uphold the following principles:

Equal Opportunity: We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job.

Accessible Workplace: Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work.

Inclusive Hiring Process: We adopt a transparent and non-discriminatory selection process, including providing application forms in alternate formats and offering reasonable accommodations during interviews upon request.

Career Growth: We provide adequate training post-recruitment and pre-promotion, with training materials available in accessible formats to enable equal career progression.

Support & Confidentiality: A dedicated liaison officer/committee addresses concerns and grievances, while maintaining strict confidentiality of disability-related information.

Awareness & Inclusion: We conduct awareness programs to promote a culture of inclusivity across the organization.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.