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Job Description
Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.
This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.
What You'll Do
Lead Conversion & Sales
What We're Looking For
This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.
What You'll Do
Lead Conversion & Sales
- Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
- Follow up consistently with new, warm, and aged leads
- Present services and packages clearly and close patients confidently
- Handle objections (pricing, timing, insurance, competition) professionally
- Act as the first point of contact across phone, WhatsApp, and CRM
- Provide accurate, clear information on services and treatment options
- Ensure every patient interaction is handled with professionalism and care
- Support resolution of queries, concerns, and follow-ups efficiently
- Schedule, confirm, and manage patient appointments
- Reduce no-shows through proactive reminders and follow-ups
- Support rebooking and long-term patient retention
- Maintain accurate CRM records and pipeline updates
- Track all follow-ups, outcomes, and patient interactions
- Ensure strong CRM hygiene and data accuracy across all leads
- Support reporting on bookings, conversions, and revenue performance
- Lead response time (speed-to-lead)
- Lead-to-appointment conversion rate
- Appointment show-up rate
- Package / membership conversion rate
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- Monthly revenue contribution
- Follow-up completion rate
- CRM accuracy and pipeline hygiene
- Resolution time for patient queries and issues
What We're Looking For
- Experience in sales, telesales, customer service, or patient coordination
- Strong communication and persuasion skills (phone & WhatsApp)
- Confident handling objections and working toward targets
- Experience using CRM systems and structured follow-up processes
- Healthcare, wellness, or clinic experience is a strong advantage
- Highly organized, proactive, and results-driven mindset
- Bachelor's degree preferred
- Native-level English required
- Arabic is a strong advantage
Skills
SalesIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Metabolic is a sustainability consulting and venture building company based in Amsterdam, dedicated to tackling global challenges such as climate change, biodiversity loss, and resource depletion by creating a circular economy.
Important dates & deadlines?
Application Deadline
18 Jul 26, 01:32 PM IST
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