IT Support Associate

Company Overview

Metayb is a digital transformation company on a mission to transform seamlessly by empowering organisations to navigate the vast landscape of the digital-first era. Within just three year of inception, we have grown into a close-knit family of 500+ employees, each possessing rich field expertise. Metayb focuses on fostering seamless customer experiences, enhancing operational efficiency & deriving actionable insights. By harnessing the power of emerging tech Metayb aims to be the unparalleled choice for global customers, delivering strategic goals effectively within a digital first ecosystem of value creation. Our key areas of expertise lie in Digital Transformation, Data Science, SAP Implementation, Workflow Automation, Dashboarding, Visualization, Finance and Supply Chain services. We strongly aspire to venture into IOT, AI/ML & Virtual Reality. Metayb endeavours to be best-in class across digital solutions, infrastructure, and product engineering.

Job Summary

We are looking for a motivated IT Support Associate to provide day-to-day technical assistance to employees and support the organizations IT infrastructure. The role involves troubleshooting hardware, software, network, and user-access issues while maintaining proper IT documentation and asset records.

Key Responsibilities

• Provide first-level support for laptops, desktops, printers, applications, and peripherals.
• Troubleshoot basic LAN, Wi-Fi, VPN, Internet, DNS, and DHCP issues.
• Install, configure, and maintain operating systems and approved software.
• Support user onboarding/offboarding, account setup, and IT equipment allocation.
• Manage and update IT support tickets and ensure timely resolution.
• Maintain accurate IT asset inventory and documentation.
• Assist with network devices, Microsoft 365, IP phones, CCTV, attendance systems, and other IT infrastructure.
• Escalate complex issues to senior IT personnel or vendors.
• Follow IT policies, SOPs, security practices, and support procedures.

• Good knowledge of Windows 10/11 and computer hardware.
• Basic understanding of networking, TCP/IP, DNS, DHCP, LAN/Wi-Fi, and VPN.
• Basic knowledge of Microsoft 365.
• Troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Good documentation and organizational skills.