About Metayb

Role Overview

Key Responsibilities

🔹 OTC Operations

• Lead end-to-end Order-to-Cash operations, including SO Creation, Order Management, Billing, Credit Management, Collections, Cash Application, and Customer Account Management.
• Ensure timely and accurate Sales Order creation and processing in SAP.
• Oversee billing and invoicing activities, ensuring accuracy and timely completion.
• Monitor Credit Management activities, credit limits, blocked orders, and customer account risks.
• Lead Collections and Accounts Receivable activities to support timely customer payments and cash-flow objectives.
• Oversee Cash Application, including payment allocation, unapplied cash, and payment discrepancies.
• Monitor customer accounts, outstanding balances, ageing, disputes, and escalations.
• Ensure achievement of SLAs, KPIs, quality, productivity, and turnaround-time targets.
• Identify operational issues and ensure timely resolution while maintaining strong process controls.

🔹 Team Handling & Leadership

• Lead, manage, and develop the OTC team to achieve operational and business objectives.
• Handle team allocation, workload management, performance monitoring, and day-to-day team operations.
• Provide coaching, mentoring, and regular feedback to team members.
• Identify training and development needs and support team capability building.
• Manage team-level escalations and ensure timely resolution of operational issues.
• Build a collaborative, accountable, and customer-focused team environment.

🔹 Stakeholder Management

• Act as a key point of contact for OTC operations, customer queries, and escalations.
• Build strong relationships with internal and external stakeholders.
• Coordinate with Sales, Finance, Customer Service, and other relevant teams to resolve OTC issues.
• Communicate performance, risks, issues, and improvement opportunities effectively.
• Support regular performance reviews and stakeholder discussions.

🔹 SAP & Process Improvement

• Use SAP to support SO creation, order processing, billing, credit management, collections, cash application, and reporting.
• Identify opportunities for process standardisation, automation, and continuous improvement.
• Support automation and transformation initiatives, including exposure to Microsoft Power Platform.
• Prepare and monitor OTC reports covering billing, collections, ageing, credit, cash application, and operational performance.

Qualifications

• Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or a related discipline.
• 5 - 8 years of relevant Finance Operations experience, with strong exposure to OTC / Order-to-Cash.
• Prior experience in a Team Lead / Process Lead / supervisory role with proven team-handling experience.
• Strong hands-on experience with SAP is mandatory.
• Strong experience across SO Creation, Order Management, Billing, Credit Management, Collections, Cash Application, and Accounts Receivable.
• Experience in a global/shared services or multinational environment is an advantage.

Required Skills

• Strong knowledge of end-to-end OTC processes.
• Strong hands-on SAP knowledge.
• Strong understanding of Sales Order Creation, Billing, Credit Management, Collections, Cash Application, and Accounts Receivable.
• Proven team handling, people management, coaching, and conflict-resolution skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.
• Strong stakeholder and customer-management skills.
• Intermediate Microsoft Excel and basic to intermediate PowerPoint.
• Exposure to Microsoft Power Platform is an added advantage.
• Strong ownership, prioritisation, and time-management skills.
• Willingness to work Monday to Saturday, 2:30 PM – 11:30 PM IST.
• Saturday WFH.