Job Description
- Lead end-to-end digital growth strategy
- Own a high-impact revenue-driving function
Our client is one of Indias leading hospitality businesses, serving millions of customers annually.
- Own the complete customer acquisition journey, including customer cohorts, engagement, retention, category adoption, digital migration, and customer lifetime value.
- Define customer segments and create strategies that move consumers from infrequent purchasers to loyal, high-frequency buyers.
- Develop programmes that increase active customer numbers, purchase frequency, wallet share, and retention.
- Drive cross-category adoption by identifying customer needs, category affinities, and behavioural triggers.
- Partner with Product, Technology, Analytics, and Operations teams to optimise customer journeys and enhance engagement.
- Own the complete digital conversion funnel, identifying opportunities to improve acquisition, activation, conversion, and repeat usage.
- Design and execute targeted customer engagement initiatives across app and messaging channels.
- Conduct regular customer interactions and field visits to translate consumer insights into actionable growth strategies.
- Build testing frameworks and experimentation mechanisms to continuously improve engagement, conversion, and retention metrics.
- 6-10+ years of experience across Consumer Marketing, Growth Marketing, CRM, Lifecycle Marketing, Customer Engagement, or Digital Growth functions.
- Proven success in customer cohort management, retention strategy, frequency growth, loyalty programmes, and customer lifecycle development.
- Hands-on experience managing app adoption, digital conversion funnels, customer engagement journeys, and behaviour-led marketing initiatives.
- Strong analytical skills with the ability to convert customer data and insights into strategic actions and measurable outcomes.
- Experience within consumer-facing industries such as E-commerce, Quick Commerce, D2C, Retail, Consumer Technology, or Digital Platforms.
- Comfortable working in fast-paced, high-growth environments with the ability to build frameworks and processes from scratch.
- Demonstrated ability to work cross-functionally while maintaining accountability for customer growth outcomes.
- Strong customer-first mindset combined with a highly execution-focused and experimental approach.
- Opportunity to shape the customer growth strategy of a high-growth business.
- End-to-end ownership across consumer lifecycle, engagement, retention, and digital adoption.
- Significant exposure to senior leadership and key decision-makers.
- Dynamic and entrepreneurial work environment with high visibility and impact.
- Competitive compensation and strong long-term career growth opportunities.
Quote job ref: JN-092026-7096746
Skills
MarketingDigital MarketingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Michael Page is a globally renowned recruitment consultancy, connecting top-tier talent with leading organizations across various sectors. Through Michael Page Careers, it offers unparalleled opportunities for ambitious professionals to advance their careers. With a vast network of clients and a reputation for excellence, Michael Page provides tailored recruitment solutions that match candidates with roles where they can thrive. Committed to nurturing talent and fostering growth, Michael Page Careers offers support, guidance, and development opportunities to individuals at every stage of their career journey. Join Michael Page Careers to unlock your potential and take the next step towards professional success.
Important dates & deadlines?
Application Deadline
11 Nov 26, 04:26 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
DGM/GM- Digital Marketing
Share with
