Senior Support Engineer

Michelin
Department Icon Data Science Analytics & Machine Learning
Posted: 3 weeks ago
0-1 years
Pune, Maharashtra
Data Science Analytics & Machine Learning
work from office
Full Time
Closes 22 Nov 2026
Posted: 3 weeks ago
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Job Description

Senior Support Engineer
  • - - - - - - - - - - - -
  • Application Support Analyst (3-5 Years Experience)
  • Mission
  • Ensure the reliability, availability, and performance of enterprise applications by providing
  • effective production support, incident resolution, and continuous service improvement.
  • Leverage Java, Angular, Kubernetes, and Generative AI technologies while adhering to
  • ITIL best practices.

  • Job Summary
  • We are seeking a proactive Application Support Analyst with 3-5 years of experience in
  • production and application support. The ideal candidate will have strong expertise in Java,
  • Angular, Kubernetes, ITIL processes, and Generative AI technologies to support business-
  • critical applications, troubleshoot production issues, drive operational excellence, and improve
  • service delivery.

  • Key Responsibilities
  • . Manage and resolve incidents, service requests, and production issues following ITIL processes.
  • . Support and troubleshoot applications built using Java and Angular. . Monitor and support applications deployed on Kubernetes (K8s) environments.
  • . Perform root cause analysis (RCA) and coordinate with Development, DevOps, Infrastructure, and Business teams.
  • . Support Change and Problem Management activities, releases, deployments, and environment maintenance.
  • . Troubleshoot APIs, microservices, databases, and containerized applications.
  • . Monitor application logs, health, performance, and availability using monitoring tools.
  • . Maintain knowledge articles, runbooks, and support documentation.
  • . Leverage Generative AI tools for supporting automation, incident analysis, and knowledge management.
  • . Participate in on-call support and major incident management activities. Required Qualifications
  • . Bachelors degree in computer science, Information Technology, Engineering, or a related field.
  • . 3-5 years of experience in Application/Production Support.
  • . Strong knowledge of Incident Management, Change Management, Problem Management
  • . Hands-on experience with Java, Angular, and Kubernetes.
  • . Experience supporting microservices-based and containerized applications.
  • . Knowledge of REST APIs, SQL, and application troubleshooting.
  • . Experience with ServiceNow, Jira, or similar ITSM tools.
  • . Strong analytical, communication, and problem-solving skills. Skills Technical Skills
  • . Application & Production Support
  • . Java (Core Java, Spring Boot)
  • . Angular . Kubernetes (K8s) & Docker
  • . SQL & Database Querying . Incident, Change & Problem Management
  • . Logs monitoring using OTEL and Grafana . ServiceNow / Jira
  • . CI/CD & Release Support
  • . Generative AI, Copilot, ChatGPT
  • . AI-driven Support Automation Soft Skills
  • . Problem Solving . Stakeholder Management . Communication & Collaboration
  • . Customer Focus
  • . Continuous Learning Preferred
  • . ITIL Foundation Certification.
  • . Experience supporting Java-based microservices and Angular applications in production environments.
  • . Exposure to AI platforms.
  • . Experience with DevOps and Agile/Scrum environments.
  • . Basic scripting knowledge (Shell).

Skills

Incident ManagementScrumRoot Cause AnalysisAnalystAiSqlGenerative AiChatgptCopilot

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About Company

Michelin, a leading tire manufacturer, develops and sells tires for various vehicles, including cars, trucks, motorcycles, and bicycles. They are also involved in tire services, and offer a range of solutions for mobility. Michelin's commitment to innovation and sustainability is evident in their research and development efforts.

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