Key Account Director - Sales - IT

The Key Account Director (KAD) manages strategic client relationships in the U.S. market. This role carries direct revenue responsibility, builds executive-level relationships, and drives account growth through trusted partnership, business insight, and effective collaboration with delivery teams.

Key Responsibilities

• Manage and grow relationships with assigned key clients, serving as the senior point of contact.
• Develop and execute account strategies to achieve an annual revenue target of USD 3-5 million across the account portfolio.
• Identify and pursue cross-sell and up-sell opportunities in line with client needs.
• Work with Delivery Directors, project managers, and technical teams to ensure client satisfaction and alignment.
• Act as an escalation point for issues and resolve them promptly.
• Lead Executive Business Reviews (EBRs) and regular check-ins with clients.
• Track market trends and provide insights to clients and InApp leadership.
• Negotiate renewals, agreements, and commercial terms
• Report on account performance, pipeline, and forecasts to senior management.
• Collaborate with sales and marketing to expand presence within client organizations.

Key Requirements

• Bachelor's or Master's degree in IT, Computer Science, Engineering, or related field, or equivalent professional experience. An MBA is preferred but not required.
• 15+ years in IT services or consulting, with at least 5 years in enterprise account management or strategic sales.
• Record of meeting or exceeding multi-million-dollar revenue targets.
• Strong communication skills with the ability to influence and build executive relationships.
• Experience managing large accounts in industries such as manufacturing, construction, financial services, or technology.
• Knowledge of IT service offerings including custom software development, cloud services, digital transformation, and AI/data solutions.
• Analytical and strategic, with ability to manage details while keeping focus on business outcomes.
• Comfortable working with cross-cultural teams in a global environment.
• Willingness to travel domestically and internationally (20-30%).