Lead Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role summary

Leads business analysis for AI-enabled platform delivery, owning stakeholder engagement, backlog refinement, user story documentation, acceptance criteria definition, and client demo readiness. The role requires strong pharma / healthcare domain understanding, confidence in managing business and technology stakeholders, and the ability to translate complex AI capabilities into clear, outcome-focused narratives.

Key responsibilities

• Refine the product backlog and document user stories and acceptance criteria
• Manage business, product, technical, and client stakeholders to align requirements, priorities, decisions, and delivery expectations
• Maintain a compliance and audit focus across platform hardening requirements
• Support UAT coordination and product backlog grooming and maintenance
• Run client demos with strong storytelling skills, clearly connecting business context, user journeys, AI capability behavior, value delivered, and next-step decisions
• Document data requirements and source mapping
• Support the data source readiness-assessment matrix
• Produce manufacturing and regulatory domain discovery and process-mapping packages

• 8+ years business analysis experience in software delivery
• Skilled in backlog refinement, user-story writing and acceptance-criteria discipline (INVEST or equivalent)
• Experience working on AI, GenAI, RAG, or data-driven product initiatives, with the ability to translate AI concepts into business-friendly requirements and acceptance criteria
• Compliance / audit domain experience a plus
• Strong stakeholder management skills, including facilitation, expectation management, decision tracking, and conflict resolution across business and technology groups
• Business analysis experience, ideally with data or systems-integration projects
• Strong documentation and source-mapping skills
• Pharma, healthcare, manufacturing, and regulatory domain knowledge required, with ability to support domain discovery and process-mapping activities

• Experience writing acceptance criteria for access-control or security-hardening features
• Regulated-industry audit experience
• Prior experience conducting client-facing demos, walkthroughs, or solution presentations using structured storytelling and value-led messaging
• Experience producing advisory/roadmap-style deliverables (not just implementation backlogs)
• Manufacturing or regulatory domain background

Education

Bachelors degree in Business, Computer Science, or a related field, MBA preferred, or equivalent practical experience; CBAP certification an advantage.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***

It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com

Please be advised of the following official Milestone Technologies recruitment policies:

Official Communication Channels

All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.

No Recruitment Fees

Milestone Technologies never requests any form of payment, security deposit, laptop/equipment fee, or processing fee at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.