Service Associate

Job Title: Food and Beverage Associate

Location: Varanasi

Salary: INR 18,000 - 22,000

Experience: 1–3 years (Hospitality experience mandatory)

About Us

Minimalist Hotels is a fast-growing hospitality brand with a portfolio of 300+ keys across Varanasi, Delhi, Goa, and Udaipur. We focus on design-led stays, strong digital presence, and seamless guest experiences.

1. Guest Experience Management: Deliver a high-end, personalized dining experience by welcoming guests, explaining the Minimalist concept, and ensuring every touchpoint—from coffee to cocktails—is seamless.
2. Product Technicality: Demonstrate mastery of the menu; you must be able to describe complex culinary techniques, coffee bean origins, and bar offerings to guide guests through their selection.
3. Fine-Dining Service Standards: Execute flawless table service, including silver service basics, proper wine/beverage pouring etiquette, and maintaining a silent service approach to keep the atmosphere calm.
4. Revenue & Upselling: Actively drive outlet revenue by using suggestive selling techniques for appetizers, signature bar drinks, and artisanal desserts without being intrusive.
5. Operational Cleanliness: Maintain the aesthetic integrity of Cabami by ensuring all furniture, glassware, and service stations are spotless and aligned with minimalist design standards at all times.
6. Coordination & Communication: Act as a bridge between the kitchen and the guest, ensuring dietary requirements are communicated accurately and KOTs are managed without error.
7. Closing & Accountability: Assist in daily inventory checks of expensive bar/cafe stock and handle billing procedures with 100% accuracy using the POS system.

KRA

The candidate is expected to meet these targets:

• Average Per Cover (APC): Achieve a monthly upselling target (e.g., 10% increase) through beverage and side-dish pairing.
• Service Speed & Accuracy: Ensure that 95% of orders are served within the standard turnaround time (TAT) with zero order errors.
• Guest Feedback: Maintain a personal mention rate of at least 5 positive reviews per month on platforms like Google or TripAdvisor.
• Product Knowledge: Score 90% or above in weekly Surprise Menu Drills covering both the food and the bar menu.
• Hygiene & Grooming: Zero non-compliance reports regarding personal grooming or workstation cleanliness.

• Interested candidates may apply to the job post or share your resume to:
• [HIDDEN TEXT]
• [HIDDEN TEXT].