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Job Description
Skills:
Phone Etiquette, Communication, IT Background,
Designation : Call Co-Ordinator / Helpdesk Support
- Serving as the first point of contact for customers seeking technical assistance over the phone or email
- Ensure the daily attendance of all location engineer and onsite Engineers availability during service window
- Monitor and respond quickly to incoming requests related to IT issues from Factory users
- Log all requests in to Help Desk application and assign call to relevant engineer for further action
- Monitor and maintain record events and problems and their resolution logs properly in helpdesk application
- follow up with engineer and users to ensure complete resolution of issues
- Identify and escalate situations requiring urgent attention
- Prepare daily, weekly, monthly reports and send it to the reporting managers
- Keep inventory of all equipment, software, and license and provide data when required
Skills
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