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Job Description
- Manage client accounts and act as the primary point of contact for all program-related communication
- Plan and execute loyalty programs based on client objectives
- Run marketing campaigns end-to-end, including setup, execution, monitoring, and reporting
- Support clients during campaign implementation and ensure timely resolution of any issues.
- Analyze customer data using methods like RFM analysis, cohorting, and growth forecasting
- Create reports and dashboards to track performance and suggest improvements.
- Work closely with internal teams (tech, operations, analytics) to ensure seamless execution.
- Build and maintain strong client relationships through regular communication
Required Skills & Qualifications
- Experience in loyalty program management
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- Strong Excel skills, including data analysis and use of formulas for RFM, cohorting, and forecasting
- Hands-on experience in campaign development and execution, including performance tracking
- Strong analytical thinking and ability to translate data into actionable insights
- Good communication skills with prior customer-facing experience
- Familiarity with CRM tools and ticketing systems
- Ability to manage multiple accounts and prioritise effectively
Skills
AccountsPerformance TrackingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
13 Jul 26, 02:19 PM IST
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