Job Description
- Own end-to-end delivery governance across all client implementations, enhancements, support, and innovation initiatives.
- Lead integrated delivery operations across PMO and Technology functions.
- Ensure projects are delivered on time, within scope, budget, and agreed quality benchmarks.
- Drive delivery planning, sprint governance, release management, and execution tracking.
- Build delivery frameworks, SOPs, escalation matrices, governance models, and reporting mechanisms.
- Manage client communication, stakeholder expectations, and executive-level escalations.
- Collaborate with Sales, Product, Customer Success, and Leadership teams to align delivery priorities.
- Oversee issue resolution processes and ensure SLA adherence for support and maintenance projects.
- Drive continuous improvement in delivery predictability, engineering quality, and operational efficiency.
- Establish resource planning and utilization mechanisms across business verticals.
- Monitor delivery health, risks, dependencies, and mitigation plans proactively.
- Lead hiring, mentoring, performance management, and capability development for the Delivery Team.
- Improve delivery maturity through Agile, Scrum, Hybrid PMO, and DevOps best practices.
- Work closely with the Innovation and Product teams to translate business ideas into scalable deliverables.
- Participate in strategic discussions for new business opportunities, solutioning, and implementation feasibility.
- Strong experience managing cross-functional delivery and technology teams.
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- Excellent understanding of Agile, Scrum, Waterfall, and Hybrid delivery models.
- Strong stakeholder and client management capabilities.
- Experience handling enterprise-grade software delivery and SaaS implementations.
- Strong escalation management and problem-solving mindset.
- Understanding of software development lifecycle, QA, release management, and support operations.
- Ability to create governance frameworks, dashboards, KPIs, and operational reviews.
- Strong commercial understanding including project costing, resource planning, and delivery efficiency.
- Excellent communication, leadership, and decision-making skills.
- Experience working in fast-growing and evolving organizations.
Skills
DevopsSoftware DevelopmentIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
31 Jul 26, 03:16 PM IST
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