One MobiKwik Systems - Associate Director - HR Operations

About the Role:
MobiKwik is looking for an Associate Director HR Operations to own and scale the entire HR operations backbone of the organization from policy and systems to compliance, rewards, analytics and Board-level people reporting. This is a high-visibility role for a builder who can bring structure, automation and rigour to end-to-end HR processes across a listed, fast-moving fintech, while partnering closely with senior leadership.
Key Responsibilities:
HR Policies & Process Governance:
- Own the design, review and periodic refresh of HR policies across the employee lifecycle, ensuring alignment with business needs, statutory requirements and industry best practice.
- Drive consistent policy interpretation and application across functions; act as the escalation point for complex policy matters.
HRMS:
- Own the HRMS (Darwinbox) roadmap configuration, workflow automation, integrations and adoption across the employee lifecycle.
- Partner with IT/vendors to continuously improve system capability, data integrity and user experience for employees and managers.
HR Compliance:
- Own HR compliance including POSH (Internal Committee governance, case management and closures), Maternity Benefit Act and other applicable HR-related statutory and policy compliances.
- Own the BGV framework vendor management, turnaround times, adverse-finding protocols and audit trail.
Audits:
- Lead internal and external HR audits (statutory and regulatory audits, process and compliance audits); own audit readiness, documentation and closure of findings.
- Institutionalize controls and checklists to keep the function perpetually audit-ready.
Employee Lifecycle Preboarding to Exit:
- Own end-to-end process design and execution across preboarding, onboarding, transfers, performance cycles, grievance handling, and exit/offboarding.
- Drive process efficiency, TAT reduction and employee experience improvements at every lifecycle touchpoint.
Employer Value Proposition (EVP):
- Shape and operationalise MobiKwiks EVP in partnership with TA, marketing and leadership; ensure it is embedded consistently across policies, benefits and employee communication.
Total Rewards:
- Own People AOP headcount planning and increment budgets, cost budgeting and tracking against plan.
- Lead the annual appraisal and performance-linked pay cycle end-to-end, in partnership with HRBP and CHRO.
- Own compensation benchmarking across roles and levels; recommend pay structures and interventions to remain market-competitive.
- Manage the ESOP program grant, vesting, exercise and employee communication in coordination with finance, legal and platforms (Qapita).
Payroll:
- Own accurate and timely payroll processing for both on-roll and off-roll (contractual/gig) workforce, in partnership with finance and payroll vendors.
- Ensure payroll compliance, reconciliation and query resolution with zero statutory or audit exceptions.
MIS & People Analytics:

- Build and maintain org mapping and organisation design documentation across functions.
- Design and maintain leadership dashboards covering key people metrics for leadership and Board reviews.
AI Transformation:
- Identify and lead AI-led automation opportunities across HR, HRMS workflows, analytics and employee servicing to improve efficiency and decision quality.
- Champion adoption of AI tools within the HR function and build the roadmap for an AI-first HR operating model.
Board & NRC Management:
- Prepare and manage people-related agenda, data and documentation for Board and Nomination & Remuneration Committee (NRC) meetings.
- Partner with the CHRO and company secretarial function on governance matters relating to compensation, succession and people policy.
Candidate Requirements:
- 12-15 years of progressive HR experience with strong exposure to HR Operations, Compliance, Total Rewards and People Analytics; fintech/BFSI or listed-company experience preferred.
- MBA/PGDM in HR.
- Hands-on experience with HRMS platforms (Darwinbox or equivalent) and a strong orientation toward process automation and AI-led HR transformation.
- Proven experience managing HR compliance (POSH, Maternity Benefit Act and related policies), audits and BGV frameworks.
- Experience running compensation benchmarking, appraisal cycles and ESOP administration.
- Exposure to Board/NRC-level reporting and governance processes is a strong plus.
- Strong stakeholder management, analytical rigour and the ability to operate both strategically and hands-on.