Senior Product Manager - Merchant Offline

About the Role

As SPM, you will own end-to-end product charters within the offline merchant payments stack — driving execution across merchant acquiring, the merchant app, agent app, KYC journeys, payouts & settlements, and Soundbox/EDC device experience. You will work closely with engineering, design, business/sales, operations, risk, and compliance to ship features that improve merchant activation, transacting behavior, and retention.

Key Responsibilities

• Offline merchant acquiring — onboarding, activation, and lifecycle management of merchants accepting payments via QR, soundbox, and EDC (card machine) devices
• Merchant app — product roadmap for the merchant-facing app used for transaction tracking, settlement visibility, device management, and support
• Agent app — product for the field/feet-on-street (FOS) sales and service agent app used for merchant onboarding, device deployment, and servicing
• Payments, payouts & settlements — merchant payout cycles, settlement reconciliation, nodal account flows, and dispute/chargeback handling
• KYC & compliance — merchant KYC/KYB journeys, RBI/PA-PG and PPI compliance touchpoints, re-KYC, and risk/fraud checks in the onboarding funnel
• Devices — soundbox (audio payment confirmation device) and EDC (card swipe/PoS machine) product lifecycle: procurement coordination, activation, connectivity (SIM/network), firmware, and after-sales service
• Cross-functional ops & business — working with sales/BD, operations, risk, compliance, and device vendor teams to hit acquisition, activation, and retention targets
• Own the product roadmap for one or more of: merchant app, agent app, KYC/onboarding funnel, payouts & settlements, or device (Soundbox/EDC) experience
• Translate business and sales inputs into clear PRDs, user stories, and prioritized sprints; work daily with engineering and design to ship on time
• Track and improve funnel metrics — merchant onboarding TAT, KYC drop-offs, device activation rate, transacting merchant %, settlement TAT/accuracy, and app NPS/ratings
• Partner with Ops and vendor/device teams to resolve merchant servicing issues (device faults, connectivity, replacements) and reduce turnaround time
• Work with Compliance and Risk on KYC/KYB rule changes, RBI guidelines, and fraud/risk controls in onboarding and settlement flows
• Run structured A/B tests and data-driven iterations on the merchant and agent apps
• Create dashboards and reporting for leadership on acquisition, activation, retention, and settlement health

Requirements

• 4–6 years of product management experience, with meaningful exposure to fintech/payments, merchant acquiring, lending, or B2B2C platforms
• Hands-on experience with at least one of: merchant onboarding/KYC, payments/settlements, or device-led (PoS/IoT) product
• Strong analytical skills — comfortable with SQL and product analytics tools (e.g., Mixpanel, Clevertap, Amplitude)
• Experience writing PRDs, running sprint cycles with engineering, and working cross-functionally with business and ops teams
• Understanding of the offline payments ecosystem — QR, Soundbox, EDC/PoS, UPI, card networks — is a strong plus
• Excellent communication skills and comfort working with field/on-ground business and ops stakeholders
• Bachelors degree in Engineering/Technology required; MBA is a plus but not mandatory