Executive Director-Level 2/3 App Support (Production Management)

Job Number:

3220658

DESCRIPTION

Interested in distributed systems and working with high-scale services.




Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.




Enjoys new technological challenges and solving hard problems.





Believes that a team working well together is truly smarter than the single smartest person on that team.




Aspires to grow as a person, as a teammate, and as a production support lead.




Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.




Has grit, drive and a deep feeling of ownership.

On a typical day, a Production Support lead will primarily be responsible for managing the client reference data team to ensure we are providing the expected service to our clients thru proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow.




You will use your expertise to tune and push our systems beyond their normal limit.




You will troubleshoot issues across the entire stack: hardware, software, application and network.




Represent the team at the senior mgmt calls with Clients across CRDS and CORS




Manage our stakeholder meetings with development and users in the monthly governance calls and prepare the material for this




Identify areas for improvement across the team and help build up the team knowledge and support




You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.




You will lead SRE improvements towards the stability of the plant.




Represent the Reliability & Production Support (RPE) organization in application design reviews and operational readiness exercises for new and existing services.




Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call rotation, and be point of escalation during critical incidents




Ensure the global team(35 employees) is working together and following consistent procedures and practices




Be point of escalation for other ARD SFT team in Bangalore as senior represtattive (20+ employees)

QUALIFICATIONS

Managing a team of 20+ for 3 years or more




Excellent and confident communicator to manage the multiple clients facing meetings/calls




Expert level knowledge in SQL server, Sybase and DB2

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Bachelor's in computer science, Computer Engineering or related technology field




1 to 3 years practical experience in Production support or similar role.




Knowledge of ITIL Principles is a must,




Knowledge in SDLC is a must




Knowledge in Agile development practices is a must




Knowledge of Finance to communicate effectively with business clients as well as internal/external stakeholders.




Knowledge of UNIX/LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.




Must be hands-on in PL/SQL, Shell Scripting, Python, Perl, Cobol, JavaScript




Knowledge in scheduling tools such as AutoSys, Crontab, Control-M




Must thrive in a high-pressure environment and enjoy working on new challenges.




Working knowledge of SRE/Observability




Managing client and Senior IT audience in forums

Knowledge and experience in the banking industry.




Experience in SRE principles




Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.




Any experience on automation/configuration management systems like Puppet, Chef, Ansible is an advantage.




Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.




Experience in software development: automation-related experience valued in particular. Scripting languages such as bash, python, ruby, or compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.




Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.




Practical experience running large-scale online systems is always an advantage. Certification would be a plus




Experience in Cloud / Distributed computing technology or certification is a plus