Posted: 3 weeks ago
8-15 years
Thane, India
Operations Maintenance & Support
work from office
Full Time
Closes 21 Nov 2026
Posted: 3 weeks ago
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Job Description
Team Size: 3 Operations Executives (direct reports)
About the Role
We're looking for an Ops Lead to own end-to-end supply and inventory operations for our EMEA marketplace business (Amazon, Noon, Trendyol, Carrefour, and similar platforms). This is a hands-on operator role combined with people leadership- You will be accountable for inventory availability, freight/cost efficiency, and finance-grade reporting, while building and mentoring a small team into a high-performing unit.
Key Responsibilities
Supply Chain & Inventory Management
- Liaise across the supply chain (manufacturing, warehousing, freight, 3PLs) to ensure timely, accurate delivery of inventory into EMEA markets
- Own the 3-to-6-month rolling supply planning cycle — demand forecasting inputs, replenishment cadence, and buffer stock strategy — following established S&OP processes
- Negotiate internally with supply/production teams to secure optimal inventory allocation and delivery timelines
- Monitor and resolve stock-out and overstock risks proactively across all marketplace channels
Marketplace Operations
- Manage day-to-day operational health across Amazon, Noon, Trendyol, Carrefour, and other EMEA marketplaces — listing availability, fulfillment SLAs, and inventory sync
- Track marketplace-specific compliance requirements (labeling, documentation, regional regulations) and ensure adherence
- Build strong working relationships with marketplace account/category teams to unblock operational issues quickly
Logistics, Freight & Cost Optimization
- Apply an AI-first, data-driven approach to continuously identify the most efficient shipping routes, freight modes, and carriers to optimize cost and turnaround time (TAT)
- Track and report on key logistics KPIs: freight cost per unit, TAT adherence, fill rate, and inventory turns
- Evaluate and recommend new tools, automation, or vendor partners that improve operational efficiency
Finance & Compliance Coordination
- Partner with Finance on all MIS reporting, inventory valuation, and compliance documentation
- Ensure inventory data integrity across systems to support accurate financial reconciliation
- Flag and resolve discrepancies between operational and financial inventory records in a timely manner
Team Leadership
- Grow, coach, and mentor a team of 3 Operations Executives, setting clear goals and a development path for each
- Build a high-performance, accountable team culture — with the explicit ambition of being in the top 1% of ops teams in the country
- Own team capacity planning, workload distribution, and cross-training to ensure business continuity
- Cross-cultural communication: Ability to work effectively with marketplace partners, freight vendors, and internal stakeholders across different EMEA markets and time zones, adapting communication style accordingly
- Stakeholder influence without authority: Skilled at negotiating with internal teams (supply, finance, category) who don't directly report to this role, to secure timelines and resources
- Decision-making under ambiguity: Comfortable making calls on freight/cost tradeoffs and supply risks with incomplete information, and owning the outcome
- Composure under pressure: Able to stay level-headed and solution-oriented during stock-out crises, shipment delays, or marketplace escalations, and model that composure for the team
- Proactive escalation: Surfaces risks and bad news early to the Region Head rather than waiting for problems to compound — critical given the multi-market, fast-moving nature of e-commerce ops
- Collaborative accountability: Builds trust with the team through consistency and fairness, while holding a high-performance bar aligned to the "top 1%" ambition of the role
Required Qualifications
- Master's degree / MBA in Operations, Supply Chain Management, or related field
- 4 years of experience in supply chain, inventory planning, or e-commerce/marketplace operations
- Prior experience with international marketplaces (Amazon, Noon, Trendyol, Carrefour, or similar) strongly preferred
- Experience managing or mentoring a team is required
Functional and Technical Skills
- Strong command of supply/demand planning methodologies (S&OP, safety stock, reorder point modeling)
- Proficiency in Excel/data analysis; familiarity with BI tools (Power BI, Tableau, or equivalent) a plus
- Working knowledge of ERP/inventory management systems and marketplace seller platforms (Seller Central, Noon Partner, etc.)
- Comfort applying AI/automation tools to operational decision-making (forecasting, freight optimization)
- Understanding of international logistics, freight modes, customs/compliance basics for EMEA trade
Skills
Data AnalysisPower BITableauExcelForecastingValuationReconciliationComplianceMIS ReportingSupply ChainLogisticsInventory ManagementCommunicationLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Mosaic Wellness is a digital health and wellness platform that leverages technology to offer personalized care solutions in personal care and health for men and women through its specialized brands, Man Matters and Bodywise.
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