Mouser Electronics - Team Lead - Customer Service

JD:

• Experience : 6- 9 Years of overall experience and 2+ years as Team Lead.

• Excellent Team management Experience

• Electronics Engineering background.

Role Brief :

• Customer Service Team Lead is responsible for managing daily customer service operations and staff to ensure service excellence and maximize new business opportunities.

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.

• Gratifies and astonishes customers with service excellence.

• Demonstrates knowledge, experience and understanding of distribution.
• Develops results-oriented customer service strategies.

• Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.

• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.

• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.

• Supports and participates in company total quality process.

• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.

• Proficient typing and math skills including currency conversions and profit margins.

- Professional writing and presentation skills. PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software