Branch Business Manager

Company Description Muthoot FinCorp Limited (MFL), the flagship company of the Muthoot Pappachan Group, is a leading financial services provider in India, particularly known for its gold loan business. With over 3,600 branches across cities, towns, and villages, the company serves more than 75,000 customers daily. MFL focuses on quick, customized finance and investment solutions, especially for individuals with limited access to mainstream commercial banking. The company has a strong presence in semi-urban and rural areas and designs loan products to meet the needs of underserved communities. MFL places high value on employee satisfaction, teamwork, creativity, and commitment, supporting its people through professional development, best practices, and motivational programs.

Role Description The Branch Business Manager is a full-time, on-site role based in Bareilly, responsible for overseeing branch operations and business growth. Day-to-day tasks include managing the branchs sales and service activities, ensuring compliance with company policies, and achieving business targets for products such as gold loans and other financial services. The role involves supervising and coaching branch team members, monitoring performance, and fostering a customer-centric environment. The Branch Business Manager will handle key customer relationships, address queries and concerns, and ensure timely and accurate processing of transactions and documentation. The role also includes reporting branch performance, implementing marketing and outreach initiatives, and maintaining high standards of integrity and operational efficiency.

Qualifications

• Strong skills in branch operations management, business development, and customer service within financial services or related sectors.
• Ability to lead, mentor, and motivate a team, with experience in performance management and workforce planning.
• Proficiency in basic financial analysis, sales tracking, and reporting, with comfort using digital tools and branch management software.
• Excellent communication, negotiation, and relationship-building skills with customers, colleagues, and local stakeholders.
• Bachelors degree in finance, business administration, commerce, or a related field; relevant postgraduate qualifications are an advantage.
• Prior experience in retail banking, NBFCs, gold loans, or microfinance, especially in semi-urban or rural markets, is preferred.
• Strong ethical standards, attention to detail, and the ability to work in a fast-paced, target-driven environment.
• Fluency in local language and English, and familiarity with the Bareilly region or similar markets will be beneficial.