Engineer - Field Service(Delhi-NCR)

• Position Summary:
• This position shall be based at Sonipat as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine.
• Work You’ll Do:

To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.

Coordinate pre-installation requirements with customers

Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.

• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal
• Team:
• This role shall be part of the Delhi regional service team-Location Sonipat.
• Basic Qualifications:

Completed full-time Diploma/Degree in Mechanical / Electronics / Plastics / Mechatronics with 2-4 years' experience in testing/maintenance/service of Injection molding machine.

#LI-KR1