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Job Description
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Partner with global business stakeholders to elicit, analyze, and document business requirements for Salesforce enhancements and new implementations.
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Facilitate discovery workshops, requirement gathering sessions, and solution walkthroughs across Sales, Service, Marketing, and Field Service teams.
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Create detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Acceptance Criteria, Process Flows, and Data Mapping documents.
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Collaborate with Product Owners, Solution Architects, Developers, QA teams, and Integration teams throughout the Software Development Life Cycle (SDLC).
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Support Salesforce implementations involving Sales Cloud, Service Cloud, Fields Service, CPQ and ERP integrations.
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Analyze existing business processes and recommend scalable Salesforce solutions aligned with business objectives and platform best practices.
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Perform impact analysis, gap analysis, and feasibility assessments for new business requests.
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Support Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives.
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Coordinate User Acceptance Testing (UAT), validate business requirements, and manage defect resolution.
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Support data migration activities, data validation, and integration testing with ERP systems.
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Develop training materials, user guides, release documentation, and business process documentation.
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Monitor post-deployment issues, support Hypercare activities, and ensure successful business adoption of new Salesforce functionality.
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Salesforce Sales Cloud
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Salesforce Service Cloud
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Business Process Analysis
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Requirements Gathering & Documentation
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User Story & Acceptance Criteria Writing
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Agile / Scrum Methodology
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Process Mapping (BPMN, Visio, Lucidchart)
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Salesforce Integrations (ERP, Middleware)
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Azure DevOps (ADO)
Skills
AzureDevOpsQASalesforceAgileScrumRequirements GatheringTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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