Customer Service Representative

Company Description

MyWall is a platform designed to help creators turn their passion into meaningful opportunities, rewards, and income. The company empowers influencers to transform their impact into real-world results for businesses, from filling venues to boosting brand visibility. For creators, MyWall offers tools to earn perks, collaborate effectively, and grow their presence. For brands, it provides seamless collaboration, detailed analytics, and long-term campaign tracking to ensure measurable outcomes. MyWall is building a community where creativity and collaboration drive value for everyone involved.

Role Description

The Customer Service Representative at MyWall will handle incoming inquiries from creators, brands, and partners through phone, email, chat, and social channels. This full-time, on-site role in Gurugram involves resolving account issues, guiding users through platform features, and ensuring a smooth onboarding experience. The representative will track and document interactions in support systems, follow up on open cases, and escalate complex issues when needed. Day-to-day responsibilities include maintaining high customer satisfaction, providing clear and empathetic communication, and sharing feedback with internal teams to improve processes and user experience. The role also requires collaborating closely with operations, product, and marketing teams to ensure consistent and reliable support.

Qualifications

• Demonstrated experience in customer-facing roles such as Customer Service Representatives and Customer Support.
• Ability to maintain high levels of Customer Satisfaction and deliver excellent Customer Service.
• Strong focus on enhancing Customer Experience across multiple communication channels.
• Excellent verbal and written communication skills, with active listening and problem-solving abilities.
• Comfort with using CRM or support ticketing tools and learning new software platforms quickly.
• Ability to work on-site in Gurugram, manage time effectively, and handle multiple inquiries simultaneously.
• Prior experience in tech platforms, influencer marketing, or digital media is an advantage.
• Relevant education in business, communications, or a related field is preferred but not mandatory.