Floor Manager

Job Title: Floor Manager Apparel Retail

Company Name: Nagarmal Sheonarain & sons

Salary: Up to 4.60 LPA

Department: Retail Operations

Job Location: Arrah/Patna/Bhagalpur/Muzaffarpur/Jamshedpur

Job Purpose:

To ensure smooth and efficient floor operations, provide excellent customer service, manage visual merchandising, and support the store team in achieving sales targets and operational excellence.

Key Responsibilities:

1. Sales & Customer Service

• Drive sales through effective customer interaction and upselling.
• Ensure customer satisfaction by maintaining high service standards.
• Resolve customer complaints promptly and professionally.

2. Team Management

• Supervise floor staff and ensure productivity, grooming, and discipline.
• Allocate tasks and monitor performance of floor associates.
• Conduct regular briefings and support training initiatives.
• Reviewing and maintaining checklist.

3. Inventory & Merchandising

• Maintaining MBQ of the department.
• Ensure timely replenishment of merchandise.
• Maintain visual merchandising standards as per brand guidelines.
• Coordinate with the VM team for product displays and stock rotation.

4. Store Operations

• Ensure cleanliness, orderliness, and safety on the shop floor.
• Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning.
• Monitor and report daily sales and footfall.

5. Loss Prevention

• Prevent stock pilferage through constant monitoring and control.
• Ensure adherence to security processes and audits.

Key Requirements:

• Experience: Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role.
• Education: Graduate (preferred in Retail/Management).

• Skills:
• Excellent communication and leadership skills
• Strong sales orientation
• Ability to multitask and manage time effectively
• Basic computer literacy (POS, Excel, Inventory Software)

Working Conditions:

• Shift-based working hours including weekends and holidays.
• Standing for extended periods and floor mobility required.