Sales Executive - Mobility & Relocation Services

Job Summary

The Sales Consultant will serve as the first point of contact for prospective customers seeking international relocation services. The role involves handling inbound enquiries, understanding customer requirements, recommending suitable relocation solutions, preparing quotations, and converting enquiries into confirmed bookings. Success in this position requires strong consultative selling skills, relationship-building abilities, and a customer-focused approach.

Key Responsibilities

• Respond promptly to telephone, email, and website enquiries, qualifying customer requirements for international relocation services.
• Promote the company's relocation and moving solutions, highlighting service benefits and value propositions.
• Schedule in-home surveys with relocation consultants or conduct virtual surveys to assess customers household goods and moving requirements.
• Prepare accurate quotations and customized relocation proposals based on customer needs.
• Build strong relationships with customers by guiding them through the relocation process and addressing questions or concerns.
• Coordinate with international offices, service partners, and internal teams to deliver tailored relocation solutions.
• Apply consultative and value-based selling techniques to maximize conversions and revenue opportunities.
• Follow up consistently on quotations, negotiate where appropriate, and secure confirmed bookings.
• Maintain accurate customer records, sales activities, and pipeline updates within CRM and internal systems.
• Participate in networking events and support digital marketing and social media initiatives to enhance brand awareness.

Requirements

• 1–2 years of experience in sales, business development, customer service, or marketing.
• Previous experience in relocation, logistics, moving services, hospitality, travel, or other service-based industries is an advantage.
• Strong communication, negotiation, and relationship-building skills.
• Customer-centric mindset with the ability to understand client needs and recommend suitable solutions.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to work in a fast-paced environment and manage multiple customer enquiries simultaneously.
• Proficiency in Microsoft Office and CRM systems is preferred.
• Excellent written and spoken English; additional languages will be an advantage.
• Cultural awareness and the ability to work effectively with clients from diverse backgrounds.