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Job Description
Join us as a Journey Developer
- This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
- Youll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
- Its an opportunity to be at the heart of changing our customers experiences, and how they bank with us both now and in the future
- Were offering this role at vice president level
What youll do
As our Journey Developer, youll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, youll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that youll build anunderstanding of, and anticipate their needs, andyoull gather early feedback on what will deliver value.
Day-to-day, Youll Be
- Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
- Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
- Making empowered decisions to deliver the prioritised digital journey backlog
The skills youll need
Were looking for someone who can put the customer at the heart of what they do and deliver great customer value. Youll have expertise in product proposition and process design, change delivery, and customer experience design and youll have good knowledge of critical Agile capabilities and ways of working.
Well Also Expect
- Strong experience and understanding of UK Mortgage operations, customer journeys, processes, and associated operational requirements.
- Proven experience in Change, Implementation and Business Transformation, with the ability to successfully deliver complex initiatives.
- Ability to work collaboratively with multiple stakeholders and cross-functional teams, translating business requirements into effective operational solutions.
- Strong analytical, problem-solving and project management skills, with a focus on process simplification, continuous improvement and delivering sustainable business outcomes.
Skills
AgileAnticipateCustomer Experience DesignProject ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
NatWest Group plc, a leading banking and insurance entity headquartered in Edinburgh, Scotland, provides a diverse range of financial services.
This prestigious group encompasses various banking brands, catering to personal and business banking needs, as well as offering services in private banking, investment banking, insurance, and corporate finance. Its prominent subsidiaries in the United Kingdom include National Westminster Bank, Royal Bank of Scotland, NatWest Markets, and Coutts, with the group also responsible for issuing banknotes in Scotland and Northern Ireland.
Historically, before the turmoil of the 2008 financial crisis, NatWest Group had ascended to become the world’s largest bank for a brief duration. It ranked as the second-largest in the UK and Europe, and fifth globally in terms of market capitalisation. However, the crisis led to a dramatic fall in its standings due to a plummeting share price and a significant erosion of confidence, necessitating a bailout through the 2008 United Kingdom bank rescue package. At one point in 2009, it became the largest company globally by assets (£1.9 trillion) and liabilities (£1.8 trillion).
The UK government, which had acquired a majority share as part of the bailout, maintained control until 28 March 2022, with the stake managed by UK Government Investments. Since then, the government has gradually reduced its shareholding through various transactions.
NatWest Group is listed on major stock exchanges, including the London Stock Exchange and the New York Stock Exchange. For those interested in exploring a career with NatWest, the group offers myriad opportunities across its extensive network. Positions are available in various fields, including banking, finance, technology, and customer service, reflecting the company's commitment to innovation and excellence in the financial sector. NatWest Group's career prospects are aimed at individuals seeking to contribute to a dynamic, evolving landscape, emphasizing professional growth and development within a globally recognized banking institution.
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