Hotel Operation Manager ( Raipur)

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oversees daily activities across all hotel departments to ensure high service standards, smooth inter-departmental coordination, and financial profitability. They manage staff workflows, handle guest relations, monitor budgets, and enforce safety and brand compliance.Core ResponsibilitiesDepartment Oversight: Manage daily functions of the front office, housekeeping, food and beverage, and maintenance teams.Guest Relations: Resolve escalated customer complaints and ensure a seamless guest experience from check-in to check-out.Financial Management: Monitor daily expenditures, control labor and inventory costs, and assist with departmental budgeting.Staff Leadership: Hire, train, schedule, and mentor department supervisors and frontline personnel.Quality & Compliance: Enforce standard operating procedures (SOPs) relating to safety, hygiene, and brand guidelines.Key RequirementsEducation: Bachelors degree in hospitality management, business administration, or a related field.Experience: 3 to 5 years of progressive hospitality management experience.Skills: Strong leadership, problem-solving under pressure, active communication, and familiarity with hotel property management software (PMS).Availability: Flexibility to work rotating shifts, weekends, and holidays as required by a 24/7 hospitality environment.If you are tailoring this for a specific property, tell me:The hotel size (boutique, mid-scale, or large luxury resort)Whether you need a focus on a specific department like Food & Beverage or Rooms DivisionI can refine the job description to match your exact needs