AVP Service Delivery

NEOLYTIX

AVP — Service Delivery

Reports To: COO (visibility to CEO)

• US Healthcare
• End-to-End Service Delivery EXPERIENCE 14–18 YearsSPAN Multi-hundred, multi-countryLOCATION Gurugram (Onsite, 5-Day)SHIFT US Shift

Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations — physician groups, specialty practices, and health systems — with global delivery operations across India, the Philippines, and Latin America. We combine deep revenue-cycle expertise with a growing technology platform to help US providers get paid accurately, credentialed quickly, and supported end to end.

The Role

We are hiring an AVP — Service Delivery to lead our global delivery operations from Gurugram. You will own service delivery across revenue cycle management, patient access, and credentialing & enrollment, leading a multi-hundred-person, multi-country organization through an established Manager / Assistant Manager / Team Lead structure. You report to the COO, with direct visibility to the CEO.

This is not a typical large-BPO floor. Our book is a high client count of specialty-diverse provider pods — which demands per-client metric discipline, fast transitions, and leaders who can run many small engines at consistently high quality.

What You Will Do

• Own delivery outcomes across all service lines and geographies — collections performance, AR and denial metrics, turnaround times, and credentialing cycle times, managed per client pod
• Lead and develop a multi-layer management organization; own succession depth, spans, and structure as the business scales
• Own retention on a US-shift offshore floor — supervision quality, onboarding, career pathing, and engagement
• Own the quality system end to end: audit design, calibration, and corrective-action loops that close
• Serve as the senior operational face to US provider clients — business reviews, escalations, recovery plans, and new-client transitions to steady state
• Drive automation and platform-enabled workflow improvement in partnership with our technology teams
• Run the operating cadence — daily huddles to monthly executive reviews — so issues surface early and resolve at the right level

Must-Have

• 14–18 years in US healthcare RCM operations, including 5+ years leading through a management layer
• Proven ownership of large multi-tower delivery spans across areas such as AR/denials, posting, patient access, and credentialing & enrollment
• Hands-on leadership of delivery operations in more than one offshore geography
• End-to-end command of the US revenue cycle — deep enough to challenge your own towers numbers
• A track record of measurably improving retention on offshore US-shift operations
• Direct ownership of quality outcomes — audit design and calibration, not just QA reporting
• Executive presence with US provider clients — practice owners and administrators
• Gurugram-based, onsite 5 days a week, on a US shift

• Physician-group / MSO experience with a high client count
• Working knowledge of ICD-10 / CPT / HCPCS impact on reimbursement
• Exposure to multiple practice-management platforms; Lean / Six Sigma

Direct Line to the Top

• Report to the COO with CEO visibility — decisions move at conversation speed, not committee speed.Whole-System Ownership
• Delivery, quality, retention, and clients in one seat.A Growing Book
• A growing US provider book where strong delivery leadership converts directly into bigger scope.Shape the Model
• The mandate to shape structure, systems, and bench as we scale.
• Powered by JazzHR
• x0MkmqdWsZ