An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
| NEOLYTIX IT Support Senior Associate Information Technology | Gurugram |
| FUNCTION Information Technology | EXPERIENCE 2–4 Years | LOCATION Gurugram (Onsite) | SHIFT General Hours |
- Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
- Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
- Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune, and other enterprise platforms.
- Maintain and update IT asset inventory with proper documentation and tagging.
- Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
- Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
- Respond to service tickets and follow up to ensure timely resolution per SLA targets.
- Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
- Educate users on IT best practices, system security, and productivity-tool usage.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2 to 4 years in IT support or helpdesk roles within a corporate or BPO environment.
- Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterprise IT platforms.
- Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
- Strong analytical, troubleshooting, and communication skills; able to manage multiple tasks in a fast-paced environment.
- Familiarity with service-desk tools such as Jira, Freshservice, or Zendesk.
| Multi-Geography Exposure Hands-on learning across enterprise platforms in a US healthcare tech environment. | Supportive Global Team Direct access to a collaborative global IT team. |
| Certification Support Ongoing professional development and certification opportunities. | Solid Benefits Competitive compensation with health insurance and paid time off. |
Skills
AzureNetworkingVPNJiraComplianceCommunicationOutlookSharePointTeamsMedical CodingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Similar Jobs
View all
New Operations Maintenance & Support roles in Gurugram.
One email a day. Unsubscribe any time.
