Deputy Branch Manager

We are looking for an experienced and performance-driven Deputy Branch Manager to support the overall operations, business development and customer service functions of a bank branch. The candidate will work closely with the Branch Manager to achieve business targets, manage customers and ensure smooth branch operations.

Key Responsibilities

• Assist the Branch Manager in managing day-to-day branch operations.
• Drive business growth through acquisition of new customers and expansion of existing relationships.
• Achieve assigned targets for deposits, loans, investments, insurance and other banking products.
• Manage and strengthen relationships with existing customers.
• Identify cross-selling and upselling opportunities.
• Supervise and guide branch staff to achieve individual and branch-level targets.
• Ensure excellent customer service and timely resolution of customer queries and complaints.
• Monitor branch performance and support implementation of business strategies.
• Ensure compliance with banking policies, KYC/AML requirements and regulatory guidelines.
• Coordinate with internal departments for smooth processing of customer transactions and services.
• Assist in maintaining branch controls, documentation and operational standards.
• Act as Branch Manager in their absence when required.

Candidate Requirements

• Prior banking experience is mandatory.
• Experience in branch banking, sales, relationship management or branch operations will be preferred.
• Strong knowledge of banking products, processes and compliance requirements.
• Proven ability to achieve sales and business targets.
• Good leadership, communication and interpersonal skills.
• Strong customer-service and problem-solving abilities.
• Graduate/Postgraduate qualification from a recognized institution.
• Ability to manage a team and work in a target-driven environment.