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Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the worlds largest global brands do business Join us!
About the Role
Youll own complex, foundational initiatives that shape the core of our platform, starting with our customer-facing control tower, where enterprises design, govern, and monitor their AI agents. Your job is to connect product strategy to coherent, elegant UX: taking ambiguous, technically deep problem spaces and turning them into experiences that feel inevitable.
Responsibilities
- Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX
- Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers
- Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call
- Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the worlds most complex CX environments
- Establish design patterns, systems, and quality bars that other designers and engineers build on
- Partner deeply with Product, Engineering, and Customer teams across geographies
Requirement
- 8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)
- Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec
- High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission
- Unleashed curiosity about customers, AI, systems, and how the business works
- Strong systems thinking: you design coherent frameworks, not one-off screens
- Excellent collaboration and communication across cross-functional and distributed teams
- Portfolio demonstrating craft, rigor, and measurable impact on complex products
Why This Role
- Consequential scope: your work sets the foundation for the platforms future, not incremental polish
- Real customer problems: direct exposure to Fortune 500 CX challenges and the satisfaction of solving them
- The PLG inflection point: join at the moment design leverage is highest
- Frontier domain: agentic AI is being defined right now; youll help define what humans need to trust and control it
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Skills
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About Company
From our provenance in 2015 as msg.ai, we evolved into who we are today: Netomi. A combination of three words – Net, Om and I – our name is truly representative of our existence.
We empower brands to leverage the “Net” (sum) of our AI, along with their human capital, to connect with what is fundamental to them (“Om, the primordial sound”) to ultimately bring out their best self (“I”) for their customers.
Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, SodaStream, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.
Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice.
The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today
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