Associate I - IT System Administrator

**Core Responsibilities:**

• Monitor and maintain service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure.
• Resolve complex hardware and software issues within the enterprise system effectively.
• Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet.
• Ensure optimal system health by offering technical support to end-users and performing performance monitoring and tuning.
• Update administration and configuration documentation in accordance with corporate change management processes.
• Process service requests and incidents while adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles.

**Essential Skills & Knowledge:**

• Proficiency in Active Directory (OU, GPO) and adept at handling server-related inquiries.
• Expertise in patch management processes.
• Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management.
• Experience with ticketing systems and ensuring SLA compliance through diligent follow-ups.
• Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, and internal audits management.
• Familiarity with G-mail workspace, email security measures, and troubleshooting techniques.
• Solid understanding of operating systems such as Windows 10, 11, Mac OS, and Ubuntu, including their performance and troubleshooting.
• In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management, NAT configuration, VPN setup, and device license management.

**Additional Responsibilities:**

• Manage vendor relationships and collaborate with internal teams to address requirements effectively.
• Oversee asset and inventory management and generate necessary reports.

Your qualifications should include a Bachelor's degree in Computer Science or Management Information Systems, along with relevant job experience. Ideally, you should have 3 to 5 years of experience in an IT corporate environment, with a minimum of 5 years as an enterprise-level Systems Administrator.,