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Job Description
- As a start-up engaged in the development of next-generation missions and technologies for Indian defence forces, your role as a Technical Support Specialist will be crucial in ensuring the smooth functioning of IT infrastructure and providing essential support to end-users.
**Core Responsibilities:**
- Monitor and maintain service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure.
- Resolve complex hardware and software issues within the enterprise system effectively.
- Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet.
- Ensure optimal system health by offering technical support to end-users and performing performance monitoring and tuning.
- Update administration and configuration documentation in accordance with corporate change management processes.
- Process service requests and incidents while adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles.
**Essential Skills & Knowledge:**
- Proficiency in Active Directory (OU, GPO) and adept at handling server-related inquiries.
- Expertise in patch management processes.
- Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management.
- Experience with ticketing systems and ensuring SLA compliance through diligent follow-ups.
- Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, and internal audits management.
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- Familiarity with G-mail workspace, email security measures, and troubleshooting techniques.
- Solid understanding of operating systems such as Windows 10, 11, Mac OS, and Ubuntu, including their performance and troubleshooting.
- In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management, NAT configuration, VPN setup, and device license management.
**Additional Responsibilities:**
- Manage vendor relationships and collaborate with internal teams to address requirements effectively.
- Oversee asset and inventory management and generate necessary reports.
Your qualifications should include a Bachelor's degree in Computer Science or Management Information Systems, along with relevant job experience. Ideally, you should have 3 to 5 years of experience in an IT corporate environment, with a minimum of 5 years as an enterprise-level Systems Administrator.,
Skills
It InfrastructureInformation SecurityTroubleshooting TechniquesDLP ToolsEmail Security MeasuresVPN SetupVendor ManagementPatch ManagementAudit Compliance ReportingTicketing SystemsOperating SystemsAccess Control PoliciesAsset ManagementAntivirus SolutionsInformation Security ProtocolsInventory ManagementGmail WorkspaceActive DirectoryNAT ConfigurationFortiGate FirewallNetwork ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 03:47 PM IST
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