Customer Relationship Management Specialist

Who are we:

We Build Mission-Ready, Cutting-Edge Intelligent Autonomous Systems

From battlefield supremacy to stratospheric dominance, NewSpace Research & Technologies (NRT) is redefining aerospace and defence with intelligent autonomous systems built for the worlds most demanding missions. Trusted by the Indian Armed Forces across all services, NRT delivers breakthrough unmanned platforms that enable speed, survivability, multi-domain mission flexibility, and strategic superiority.

NewSpace Research & Technologies (NRT), founded in 2017, is a global leader in swarming technologies, autonomous robotics, and advanced aerospace systems for defense applications. With a workforce of over 600 professionals across 12 facilities worldwide—nearly 70% focused on research and development—NRT has designed and fielded more than 15 proprietary multirotor and fixed-wing platforms. The companys core expertise spans large-scale UAV swarms, AI-enabled autonomous coordination, and persistent unmanned systems, all validated through rigorous operational deployment in real-world conflict environment.

Key Responsibilities

• Partner closely with cross functional teams and effective sales funnels.
• Monitor relationships with existing customers through CRM systems.
• Set specific strategies to retain customers.
• Suggest new methods to address customers needs.
• Ensure turn around time of repairable items are kept to as low as practically possible.
• Assist with organizing promotional events to reach prospective customers.
• Monitor CRM KPIs and provide actionable insights to senior leadership.
• Define the long-term vision for CRM.

Experience & Qualifications:

Experience:10-15 years in CRM, lifecycle marketing, with at least 3-5 years in a senior management or director-level role. An experience interacting with defence customers is desirable but not essential

Technical Skills: Proficiency in CRM platforms, marketing automation tools, and / or customer data platforms

Analytical Mindset: Strong capability in translating raw customer data and behavioural patterns into actionable customer support strategies.

Communication: Exceptional stakeholder management and communication skills to collaborate seamlessly across varying business departments.

Education: Bachelors or Masters degree in Marketing, Business Administration, Computer Science, or a related field.

Travel: The work involves travel up to 30 – 40 % of the calendar year.

Additional Comments: To handle the growing demands of CRM in providing customer support to customers of 2000 plus drones. An appointment of an associate director will also help in succession planning proactively.