Manager Talent Acquisition

Job Summary

The Manager – Talent Acquisition will lead end-to-end recruitment strategies and employee engagement initiatives for the BPO operations. The role focuses on building a strong talent pipeline, ensuring timely hiring to meet business demands, and creating programs that enhance employee experience, retention, and workplace culture.

Key Responsibilities

• Talent Acquisition

  Lead end-to-end recruitment for bulk and lateral hiring across BPO operations.

• Develop recruitment strategies to meet aggressive hiring targets and reduce turnaround time (TAT).
• Manage campus hiring, job portals, vendor partnerships, and referral programs.
• Oversee recruitment team performance and ensure hiring quality metrics are met.
• Implement data-driven recruitment practices and track KPIs like TAT, cost per hire, and offer-to-join ratio.
• Partner with operations leaders to understand workforce planning and manpower requirements.
• Ensure smooth onboarding and candidate experience.

• Employee Engagement

  Design and implement employee engagement strategies and initiatives.

• Conduct engagement surveys, pulse checks, and feedback sessions to improve employee satisfaction.
• Plan and execute employee events, recognition programs, and wellness initiatives.
• Work with HR and operations teams to address employee concerns and improve retention.
• Develop programs to strengthen organizational culture and employee morale.

• Stakeholder Management

Partner with operations leaders, HRBPs, and business heads to align recruitment and engagement strategies with business goals.

Manage external vendors and recruitment partners.

• HR Analytics & Reporting

  Track and analyze recruitment and engagement metrics.

• Present MIS reports and insights to senior leadership.
• Drive continuous improvement based on analytics and feedback.

Required Qualifications

MBA / PGDM in Human Resources or related field.

8–12 years of HR experience, with significant exposure to BPO/Contact Center hiring.

• Minimum 3–5 years in a leadership role managing TA teams and engagement initiatives.
• Key Skills & Competencies
• High-volume recruitment expertise
• Strong stakeholder management
• Employee engagement program design
• HR analytics and reporting
• Team leadership and people management
• Excellent communication and interpersonal skills
• Knowledge of HR systems and recruitment tools

Preferred Experience

Experience handling bulk hiring in BPO/ITES environments.

Exposure to employee retention strategies and culture-building programs.