Relationship Manager

Company Description Niyo Solutions Inc. is an Indian fintech company transforming travel and personal finance through digital innovation. Since 2015, Niyo has focused on revolutionizing travel banking, making it simpler, smarter, and safer for millions of users. Its flagship product, built in partnership with DCB and SBM Bank (India), offers zero forex markups, VISA Signature debit and credit cards with complimentary international lounge access, and savings accounts with competitive interest rates. Niyos solutions are designed to help customers save more, travel more, and experience banking at a higher level. The company continues to grow rapidly, creating opportunities for professionals interested in fintech and travel-focused financial products.

Role Description This is a full-time, on-site Relationship Manager role based in Tiruppur. The Relationship Manager will build and maintain strong customer relationships, onboard new users, and educate them about Niyos travel and banking products and features. Responsibilities include explaining product benefits, supporting customers with account setup and card activation, resolving service issues, and ensuring a positive overall experience. The role involves coordinating with internal teams for escalations, gathering customer feedback, and identifying opportunities to cross-sell or upsell relevant services. The Relationship Manager will also work towards achieving branch-level targets and contribute to local brand visibility through customer engagement and outreach.

Qualifications

• Customer relationship and service skills, including client onboarding, query handling, and issue resolution.
• Sales and cross-selling capabilities, with a focus on promoting financial and travel-related products ethically and effectively.
• Strong communication and interpersonal skills for engaging with diverse customers and internal stakeholders.
• Basic understanding of banking, fintech products, and card-based services; willingness to learn Niyos offerings in detail.
• Ability to work on-site in Tiruppur, manage targets, and maintain accurate records of customer interactions.
• Bachelors degree in business, finance, commerce, or a related field is preferred, or equivalent relevant experience.
• Comfort with digital tools and mobile applications used for customer service and account management.
• Prior experience in retail banking, fintech, or financial services relationship management is an advantage.