Associate II, Sales Support (Sales Support Specialist)

• Aftermarket support
• Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management
• Prepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
• Work with finance team on monthly sales receivable.
• Prepare & Submit monthly Aftermarket revenue generation report.
• General Administration
• General Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel.
• Maintain Customer install base, vendor database.
• Maintain AERB portal.
• Agreements and Filing
• Assist Engineers on NDA and route through proper channel for approvals.
• Route legal agreements to proper channel to ensure compliance and due process.
• Develop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date.
• Logistic support
• Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner.
• Monitor import/export shipments until the goods arrive at destination.
• Track urgent shipments and provide timely updates to customers
• Ensure required documentation and system records are completed in a timely manner for all records of import/export shipments.
• Resolve problems during daily import operation, such as goods delay/damage claim, etc.
• Utilize Logistics System (such as SAP, WMS) to track information.
• Analyze Import/Export Data to improve delivery times and reduce costs
• Provide timely and accurate Import/Export Monthly reports for upper management.
• Interface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking.
• Optimize operations procedures to improve efficiency and support continuous improvement.
• Cooperate with internal stakeholders from other departments in the company Division to achieve winwin situations.

Sales Support Associate II