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Job Description
IN THIS ROLE YOU’LL…
- Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accounts
- Responsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunities
- Communicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolution
- Serve as customer advocate and effective conduit into various internal teams, including Sales, Support, Engineering, Product Management, Legal, Finance, and executive leadership
- Use executive level communication skills to effectively manage stakeholder relationships
- Establish yourself as a trusted advisor and subject matter expert through regular operational and strategic management reviews, including proactive risk analysis, deployments, migrations, capacity planning, and expansions
- Accelerate customer’s business priorities and operational objectives through analyses of environment, roadmap, and IT initiatives
- Craft and deliver strategic customer experiences that increases customer contract value, customer satisfaction, and brand loyalty
- Collaborate with internal account teams to identify new, customer-inspired opportunities and business solutions
- Manage and coordinate Pure implementations within prescribed change control windows
- Develop and maintain a deep understanding and knowledge of Pure’s products and services
- Participate in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities
- Conduct quarterly on-site review and roadmap discussions
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About Company
Norwin Technologies - an Accscient Company Norwin helps customers meet strategic business challenges with a comprehensive set of offerings that include: Systems — we offer the industry’s broadest line of tiered storage platforms and technologies, providing a comprehensive range of performance, scalability, and functionality through our partnerships with EMC, Brocade, Hitachi, Microsoft, and VM Ware Software — we provide the industry’s most robust line of information infrastructure software for addressing business challenges such as archiving, backup and recovery, business continuity and availability, collaboration, content management, data mobility and migration, resource management, and virtualization through our partnerships with EMC, Brocade, Hitachi, Microsoft, and VM Ware. Services — we offer the full range of services to design, build, and implement your information infrastructure, including comprehensive consulting services, integration residency, and remote support services Solutions — we have assembled a line of products and services for our offerings and those of our partners to address a variety of specific situations. Our solutions meet the challenges of different industries, practical situations, and different-sized businesses.
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