Client Solutions Specialist

Company Description NS Ventures is Indias largest real estate content development company, partnering with leading real estate developers, construction firms, and property listing portals across the country. The organization delivers a comprehensive portfolio of real estate content, including videos, 360° virtual tours, 3D assets, websites, mobile applications, and PropTech solutions. NS Ventures provides end-to-end project support, from concept and planning through execution and final delivery, with operations active in every major city in India and supported by a large network of photographers, videographers, and drone pilots. Its state-of-the-art Creative Development Center in Chandigarh houses a multidisciplinary team of video designers, 3D artists, content writers, project managers, and technology developers. With deep industry experience and one of the largest portfolios in the sector, NS Ventures is recognized for understanding real estate client needs and delivering high-quality, tailored content.

Role Description The Client Solutions Specialist is a full-time, on-site role based in the Mohali district, supporting real estate clients with end-to-end service delivery. This position manages client accounts, coordinates project requirements, and ensures timely communication between clients and internal creative and technical teams. Daily responsibilities include gathering client briefs, preparing proposals, tracking project progress, and addressing client queries to maintain high levels of satisfaction. The role also involves identifying upsell and cross-sell opportunities, assisting with basic sales and finance-related documentation, and maintaining accurate records in CRM systems. The Client Solutions Specialist is expected to collaborate closely with the Chandigarh Creative Development Center to align client expectations with project outcomes.

Qualifications

• Candidates should possess strong Customer Satisfaction and Customer Relationship Management (CRM) skills.
• Candidates should possess excellent Communication skills, including clear verbal and written interaction with clients and internal teams.
• Candidates should possess Sales and basic Finance skills to support proposals, pricing discussions, and project documentation.
• Relevant experience in client servicing, account management, or customer success, ideally within real estate, media, or technology sectors.
• Ability to work on-site in the Mohali district, manage multiple projects simultaneously, and prioritize deadlines in a fast-paced environment.
• Proficiency with office productivity tools and CRM or project management software.
• Bachelors degree in Business, Marketing, Finance, Communications, or a related field is preferred.