Key Account Manager (Mumbai)

Nuclei is an ecosystem-platform provider for banks and telecom firms. Our plug-and-play solutions help banks turn their digital channels into full-fledged marketplaces enabling services like travel, bill payments, digital gold, SaaS marketplaces, and more assisting banks to engage customers deeply and open new revenue streams.

As a KAM, you will own and grow strategic bank accounts (existing and new) across Mumbai and beyond. The ideal candidate will nurture strong B2B relationships, ensure high client satisfaction, and drive growth by partnering with banks to adopt and expand Nucleis suite of offerings.

What youll do:

• Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal
• Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops leads
• Understand the banks customer segments and digital strategy; tailor proposals leveraging Nucleis marketplace, SaaS marketplace, subscription bundles
• Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch
• Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell
• Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor
• Provide feedback to help shape Nucleis product roadmap based on customer needs and market feedback.

• 24 years experience in B2B sales/account management/client success/business development ideally within fintech/banking /SaaS domain
• Based in Mumbai (mandatory)
• Excellent communication, presentation, stakeholder management skills
• Strong relationship-building skills ability to connect with senior decision-makers in banks
• Good business sense, comfortable with SaaS-based, enterprise sales cycles
• Self-starter, proactive, comfortable working in a dynamic, agile work environment
• Ability to work cross-functionally internally and coordinate delivery & operations

• Opportunity to work with multiple banks across India and globally
• High visibility and ownership shape how banks adopt and scale Nucleis offerings
• Learning exposure fintech + SaaS + enterprise banking, cross-functional collaboration
• Growth potential within a high-impact role.