Program Manager (Remote)

Nuclei is a fintech SaaS startup working with 25+ enterprise clients across India, the Middle East, and Southeast Asia. We help enterprises transform customer engagement and build Super-app experiences while expanding across Asia, SEA, MEA.

Why are we building Nuclei

Before we started Nuclei, we listed down a few guiding principles. These were essentially the learning from our previous startups/companies.

• Think big, think global.
• Be sustainable from day 1, build a profitable business.
• Build for the long term, every decision including hiring should reflect long term thinking.
• Build the right team, right culture, and have the right people in the right place.

All the above points came together to form Nucleis vision - To build a well-respected global company.

What will you do

• Work closely with our product and tech teams, and collaborate with the clients core teams across business and technology.
• Build and manage strong client relationships, ensuring clear communication and smooth execution of all program activities.
• Take complete ownership of project delivery and quality. Drive implementation with predictable timelines and outcomes.
• Develop a good understanding of our product and technology at a high level to enable better planning and decision making.
• Lead product and technology conversations with the client, and involve internal teams when deeper technical inputs are required.
• Own project status communication and improve transparency by keeping all stakeholders informed.
• Assist the Product team with backlog grooming, requirement clarity, and prioritisation.
• Identify risks early, highlight them to stakeholders, and work with the teams to mitigate them.
• Participate in weekly and monthly Working Committee and Steering Committee meetings with senior bank stakeholders.

Who should apply

• 24 years of experience in Program / Project Management, Client Success, or Account Management roles involving direct client interaction and cross functional delivery.
• Hands-on experience in mobile/web implementation projects, system integrations, and stakeholder communication.
• Strong interpersonal skills. Can lead difficult conversations, negotiate priorities, and manage client expectations calmly.
• Structured, articulate, and proactive. You think ahead and execute with precision.
• Extremely detail oriented but equally capable of zooming out to see the strategic picture.
• Confident in presenting to senior management and steering committee members.
• A team player who takes accountability, learns fast, and genuinely enjoys solving complex problems.

Our Culture and policies we believe in and live by at Nuclei

• Profitable company with a team first culture
• Everyone is encouraged to take decisions and lead. Complete freedom with responsibility
• Work from anywhere - Goa or Bali or Ladakh - Permanently remote
• Unlimited leaves - There is no leave policy at Nuclei
• Friday 2nd halves are focused on learning and development
• What we do is a part of work - Book club, Hackathons, Chess club, Expert talks, etc. To explore opportunities to evolve ourselves as an individual and team

Also, some links and material to give you a head start on understanding a bit more about Nuclei.

• Sustainable growth
• Building a profitable startup
• Building from grounds up
• YourStory Tech30 2020
• The team is the core product. SARs explained
• Mastercard Start Path Acceleration
• Visa - Strategic partnership
• Nucleis LinkedIn page