Intern- Product

Job Role: Product Intern- Post Order Experience

Role Overview:

We are looking for a Product Intern who will own the product experience after a customer has made a purchase. This is a role for someone who believes that the real product experience begins at checkout and that retention, loyalty, and advocacy are built entirely in the post-sale journey.

You will own storefront functionalities from order confirmation through delivery, returns, refunds, and complaints working at the intersection of product, operations, CX and technology to build experiences that turn first-time buyers into lifelong customers.

You may apply if you have:

• A sharp customer empathy you think from the users shoes first, and work backward to the solution
• Are comfortable with ambiguity and can break a fuzzy problem into structured hypotheses and experiments
• Can work across functions you wont wait for someone to hand you data, a design, or an answer; youll go find it
• Communicate with clarity in writing, in decks, and in conversations with engineers, ops teams, and business stakeholders
• Have a bias for speed youd rather ship a scrappy solution, learn, and iterate than wait for perfect
• Are curious about systems - how does an order actually move from placed to delivered What breaks and why You want to know.
• Bonus: Youve built something a side project, a tool, a prototype, an experiment that shows you can take an idea from 0 to 1
• You are someone who gets bothered when a product experience feels incomplete. Youve placed an order online and instinctively noticed what the confirmation page could have done better or wondered why the refund took 7 days with no update. You care about the details that most people overlook.

You should not apply if you:

• Require heavy supervision or a rigid structure to work effectively.
• Are uncomfortable working in a fast-changing, high-pressure environment.
• Dont enjoy working on high-impact projects with tight timelines.

Skills Required and Qualifications:

• Currently pursuing a degree in Engineering, preferably Computer Science or a related field
• Certifications in product management or CX design are a plus
• Product Management
• Customer Empathy
• Customer Experience (CX)
• User Journey Mapping

What You Will Do- Post-Purchase Consumer Journey

• Manage functionalities related to the post-sale product experience- order tracking, delivery communication, cancellations, and refunds
• Build proactive communication flows that keep customers informed without them having to reach out
• Design self-service capabilities that resolve the majority of post-sale queries without agent intervention

Internship Duration: 6 months

Working days: 5 days (Monday - Friday)

Location: Gurgaon

Why Nutrabay

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their lifes best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative marketing-and-tech startup thats revolutionising the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will be feeling appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.

About Nutrabay

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now, and our family is constantly growing.

We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding

We raised $5 million in Series A funding.

Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.