Billing Support Assistant

Key Responsibilities and Duties:

• ABA billing experience.

Billing Support:

• Billing Documentation: Assist in preparing and processing billing documentation, ensuring that all necessary client information is accurately captured and updated in the billing system.
• Insurance Verification: Support the verification of insurance coverage and eligibility, ensuring that all information is saved properly and updated in relevant systems (e.g., Monday.com, Central Reach).
• Account Receivables: Help track outstanding invoices and assist with follow-ups on overdue accounts. Work with the Billing Admin Manager to resolve discrepancies and ensure timely payments.
• Billing Cycle Coordination: Help ensure that all billing cycles are completed on time, including supporting the submission of invoices and tracking their status.
• Billing Communication: Act as a liaison between the billing department and other internal teams (e.g., compliance, client services) to ensure all billing-related information is accurate and up to date.

Client and Authorization Support:

• Client Onboarding & Offboarding: Assist in gathering necessary client documents and information for billing purposes during the onboarding and offboarding processes.
• Authorization Management: Support the tracking of authorization deadlines, including submitting and monitoring new authorizations and re-authorizations for ongoing services.
• Documentation and Reporting: Assist with maintaining and updating client records on systems such as Monday.com and Central Reach, ensuring that all billing-related documents are properly saved and accessible.
• Follow-up: Assist in following up with clients or internal teams to ensure that billing information and authorizations are completed before deadlines.

Audit & Compliance Support:

• Audit Preparation: Support the Billing Admin Manager with audits by preparing and organizing billing records and related documentation.
• Compliance Documentation: Help ensure that all billing activities comply with internal and external regulations by tracking relevant policies and guidelines.

General Administrative Support:

• Task Organization: Help with organizing and prioritizing billing-related tasks, ensuring that deadlines are met and processes are streamlined.
• Client and Internal Communication: Assist with communication regarding billing questions, issues, and updates, providing timely responses to clients and internal teams as needed.
• Team Collaboration: Support the Billing Admin Manager in managing workflows and assist in coordinating with other departments to ensure billing processes are aligned with overall company goals.

Other Duties as Assigned:

• Provide general administrative support to the Billing Admin Manager and other team members as needed.

Qualifications and Skills:

• Education:
• High school diploma or equivalent required; Associates or Bachelors degree in Business Administration, Accounting, Healthcare Administration, or a related field preferred.
• Experience:
• 3+ years of experience in billing, accounts receivable, or administrative support in a healthcare, medical, or client services environment. Experience with insurance verification and authorization management is highly preferred.
• Experience working with billing software (e.g., Billmax, Central Reach) and project management tools (e.g., Monday.com).
• Demonstrated experience in managing accounts receivable, invoice processing, and payment follow-ups.
• Knowledge of insurance billing practices, including experience in verifying insurance coverage, claims submission, and authorization management.

Skills:

• Strong organizational skills and attention to detail, especially in managing large volumes of billing documentation and client records.
• Proficiency in Microsoft Office Suite (Excel, Word), and experience with billing software and databases.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, internal teams, and external stakeholders.
• Advanced knowledge of insurance processes, including eligibility verification, claims submission, reauthorizations, and compliance requirements.
• Strong problem-solving abilities, particularly when addressing billing discrepancies, outstanding invoices, and insurance claims issues.
• Ability to handle sensitive and confidential information with discretion and in compliance with industry standards.
• Ability to work independently, prioritize tasks, and manage time efficiently to meet deadlines.
• Experience working in a regulated environment with a solid understanding of healthcare billing standards, compliance requirements, and audit processes.