Store Manager

Key Responsibilities

1. Store P&L & Revenue Management

Own and drive the stores revenue targets, profitability, and cost efficiency

Analyse daily/weekly P&L, identify gaps, and implement corrective actions

Manage store budgets including manpower costs, consumables, and operational expenses

2. Sales Management

Drive lead-to-sale conversion through floor walks, test rides, and consultative selling

Monitor market share growth and benchmark against competitor stores in the catchment

Execute local marketing initiatives and ATL/BTL activations to grow walk-ins

Track sales pipeline and ensure follow-up discipline across the team

3. After Sales & Service Operations

Oversee the service function including TAT, Service Delta, Same Day Delivery, and Repeat Repair Rate

Ensure high NPS and CSAT scores through seamless customer experience

Manage escalation closure SLAs and resolve customer grievances proactively

Maintain parts inventory accuracy and ensure zero stockout situations.

4. Operational Excellence

Ensure store upkeep, branding compliance, and audit readiness at all times

Manage inventory — parts, vehicles, accessories — with zero tolerance for shrinkage

Drive process adherence across sales, service, and admin workflows

5. People Management

Lead, motivate, and develop a team of Sales Executives, Service Advisors, and Technicians

Drive team productivity, manage attendance, and minimise attrition through engagement

Conduct regular team huddles, performance reviews, and on-the-job coaching.

6. Governance & Compliance

Ensure 100% compliance with company policies, regulatory norms, and audit requirements

Maintain accurate documentation for sales, service, and financial transactions

What We Are We Looking For

Educational Qualification:-

MBA from a reputed institution (Tier 1.5 / Tier 2 colleges encouraged to apply — we value drive over pedigree)

Freshers (Class of 2024/2025/2026) or candidates with up to 4 years of post-MBA experience

Skills & Competencies

Exceptional communication and interpersonal skills — you must love talking to people

Strong stakeholder management ability — comfortable engaging customers, vendors, and internal teams

High energy, self-starter attitude with the ability to thrive in a fast-paced, ambiguous environment

Analytical mindset with comfort around P&L, data, and dashboards

Natural leadership presence and the ability to inspire a diverse store team

Willingness to travel or relocate to any location across India

Preferred Experience (Not Mandatory for Freshers)

Prior experience in retail management, automotive sales, consumer durables, or EV industry

Exposure to after-sales operations or service management is a plus