Store Manager

The Store Manager is a P&L owner and the primary brand ambassador at the store level. This is not a back-office role — you will be on the floor, energising your team, engaging customers, and driving both sales and after-sales performance. You will manage everything from revenue targets and inventory to customer experience and compliance. If you love talking to people, thrive in high-energy environments, and want full ownership from day one, this is your role.

Educational Qualification

• MBA from a reputed institution (Tier 1.5 / Tier 2 colleges encouraged to apply — we value drive over pedigree)
• Freshers (Class of 2024/2025/2026) or candidates with up to 4 years of post-MBA experience

Skills & Competencies

• Exceptional communication and interpersonal skills — you must love talking to people
• Strong stakeholder management ability — comfortable engaging customers, vendors, and internal teams
• High energy, self-starter attitude with the ability to thrive in a fast-paced, ambiguous environment
• Analytical mindset with comfort around P&L, data, and dashboards
• Natural leadership presence and the ability to inspire a diverse store team
• Willingness to travel or relocate to any location across India

Preferred Experience (Not Mandatory for Freshers)

• Prior experience in retail management, automotive sales, consumer durables, or EV industry
• Exposure to after-sales operations or service management is a plus
  

Key Responsibilities

1. Store P&L & Revenue Management

• Own and drive the stores revenue targets, profitability, and cost efficiency
• Analyse daily/weekly P&L, identify gaps, and implement corrective actions
• Manage store budgets including manpower costs, consumables, and operational expenses

2. Sales Management

• Drive lead-to-sale conversion through floor walks, test rides, and consultative selling
• Monitor market share growth and benchmark against competitor stores in the catchment
• Execute local marketing initiatives and ATL/BTL activations to grow walk-ins
• Track sales pipeline and ensure follow-up discipline across the team

3. After Sales & Service Operations

• Oversee the service function including TAT, Service Delta, Same Day Delivery, and Repeat Repair Rate
• Ensure high NPS and CSAT scores through seamless customer experience
• Manage escalation closure SLAs and resolve customer grievances proactively
• Maintain parts inventory accuracy and ensure zero stockout situations

4. Operational Excellence

• Ensure store upkeep, branding compliance, and audit readiness at all times
• Manage inventory — parts, vehicles, accessories — with zero tolerance for shrinkage
• Drive process adherence across sales, service, and admin workflows

5. People Management

• Lead, motivate, and develop a team of Sales Executives, Service Advisors, and Technicians
• Drive team productivity, manage attendance, and minimise attrition through engagement
• Conduct regular team huddles, performance reviews, and on-the-job coaching

6. Governance & Compliance

• Ensure 100% compliance with company policies, regulatory norms, and audit requirements
• Maintain accurate documentation for sales, service, and financial transactions