Principal Product Manager - Conversational AI Platform

Principal Product Manager Conversational AI Platform

Location: Noida, Sector 3 | Work Mode: WFO, 5 days

Experience: 8-12 years

Education: B.Tech/BE Computer Science / Tier 1 institutes preferred

About the Company:

A fast-growing AI-first business services company using Conversational AI, Voice AI and automation to transform customer engagement, sales and service operations for enterprises.

About the Role:

We are looking for a Principal Product Manager to own the strategy and 01 development of a next-generation Conversational/Voice AI platform. This is a high-ownership role for a technically strong product leader who can bridge AI, platform engineering, product strategy and GTM.

Key Responsibilities:

• Own the vision, roadmap and 01 development of the AI platform.
• Build scalable AI platform capabilities, APIs, SDKs and reusable components.
• Drive products end-to-end: discovery PRD development launch scale.
• Work hands-on with LLMs, AI agents, prompts, voice workflows and evaluation.
• Define GTM, pricing, positioning and adoption across enterprise and SME customers.
• Partner with Engineering, AI/ML, Infrastructure, Sales and CX teams.
• Lead and mentor the product team and work closely with senior leadership.

Requirement:

• 8-12 years in Product Management, with strong AI/ML, SaaS or platform experience.
• Engineering/technical background with transition into Product.
• Proven 01 ownership of a platform product; individual bot/feature ownership alone is not sufficient.
• Mandatory experience building AI/GenAI/LLM platforms or Conversational AI products.
• Strong understanding of APIs, SDKs, platform architecture and developer ecosystems.
• Experience with Voice AI, Conversational AI, CCaaS, CPaaS, CRM or SalesTech is highly preferred.
• Strong product judgement, ownership, commercial thinking and team leadership.