OLIVER - Regional Operations Manager

Established in 2004, OLIVER is the worlds first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting.

Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.

• Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
• Job Title: Regional Operations Manager.
• Duration: 6-12 months.
• Location: India (Remote).

About the role:

The primary responsibilities of the Operations Manager will be to work with the APAC Operations team to provide operational support to accounts in the region and help drive operational efficiency.

This includes, but not limited to, pulling and analysing Utilisation reports, flagging inconsistent or incorrect project data and co-ordinating the relevant teams to course correct, suggest new processes or edits to current ones to improve ways-of-working.

What you will be doing:

• Assisting with the roll out & management of regional initiatives that maximize efficiency across our network.
• Supporting the implementation of global programs by tailoring them for the region.
• Identifying, developing and implementing process solutions and workflow patterns.
• Training teams in effective use of all proprietary and licensed workflow & analytical tools within the business.
• Working closely with our on-site and Hub teams to provide daily ad-hoc operational support.
• Assisting with new implementations to ensure new teams are brought on-line correctly.
• Ensuring that the internal and external stakeholders experience is as positive as possible using clear communication in person, through phone or video call and supported by email.
• Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region.
• Work collaboratively, encourage the closest and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so.

What you need to be great in this role:

• Bachelor's degree and 3-5 years of work experience in an agency setting.
• 3 or more years of experience with account management, operations, or data management and reporting.
• Excellent written and verbal communication skills, with the ability to communicate with stakeholders at various levels.
• Results oriented and good time management skills with an ability to understand key milestones, goals and objectives.
• Basic Excel skills.
• The ability to create formulas, work with and merge multiple data sets and ensure that the results are accurate.
• Ability to grasp concepts quickly and exercise follow-through skills, adhere to a work schedule and address challenges as they arise, maintaining a positive outlook.
• Self-motivated, driven, proactive, helpful and an enthusiastic team player.
• Ability to think differently and come up with solutions to unique problems.
• Collaborative team player, open minded and willing to learn and evolve.
• Ability to organise and prioritise workloads to maximise productivity.
• Can deliver both on mundane tasks and cool initiatives with the same level of enthusiasm and quality.
• Quality of operational support provided for both ad hoc requests and for planned projects.
• Clear communication both written and spoken.
• Identifying at least 2 opportunities for improving workflow efficiency / introduce automation.
• Owning the roll-out of a regional initiative.
• Passion for and inquisitive about AI and new technologies.
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Our values shape everything we do:

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of whats possible.
• Be Inspirational to do groundbreaking work.
• Be always learningand listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.

All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.

Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.