Lead - Sales & Operations - Luxury Automobile Dealership

Sales & Operations Lead - Luxury Automobile Dealership

Location: New Delhi

Qualification: MBA or equivalent professional qualification

Experience: 14+ years in the automotive industry, including 6+ years in luxury dealership operations, with strong Sales experience. Luxury automobile dealership experience preferred.

Role Overview:

Lead the overall sales, operations, customer experience, and profitability of the dealership, driving business growth across new/used vehicles, after-sales, parts, accessories, finance, and value-added services.

Key Responsibilities:

• Drive business growth, revenue, profitability, and overall P&L across all dealership verticals.
• Develop and execute sales strategies, business plans, forecasts, budgets, and performance KPIs.
• Lead new, used, luxury, fleet/corporate, and certified pre-owned sales.
• Strengthen HNI/UHNI and corporate customer acquisition, retention, and loyalty.
• Ensure premium customer experience, service quality, workshop performance, and after-sales profitability.
• Drive parts, accessories, finance, insurance, and value-added business growth.
• Ensure strong OEM alignment, compliance, operational excellence, and brand standards.
• Lead marketing initiatives, market intelligence, digital sales, CRM, events, and customer engagement.
• Promote EV adoption and green mobility initiatives.
• Build and lead high-performing sales, service, and support teams, with a strong focus on talent development and performance culture.