Collection Manager - TL - Lending Collections (EM Recovery)

About Us: 

Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

• About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.
• Expectations/ Requirements:
• 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 
• 2. Ensured documented feedback. 
• 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 
• 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 
• 5. Monitoring performance against set parameters and weekly review with Collection executives. 
• 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 
• 7. Support Collection officers in legal /Police issues/Collection Activities.
• Superpowers/ Skills that will help you succeed in this role:
• 1. People Management Skills.
• 2. More than 8+ years of relevant experience in Collections role.
• 3. Demonstrated Success and achievement orientation. 
• 4. Excellent Communication Skills. 
• 5. Negotiations skills - strong bias for driving results in a High performance environment. 
• 6. Strong Relationship and Leadership skills. 
• 7. Working Knowledge of Computers.
• Education: Graduation/ Post Graduation preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.